A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
Jersey City, NJ Job Details Full-time $25 - $30 an hour 11 hours ago Benefits Paid parental leave Health insurance Dental insurance Paid time off 401(k) 4% Match Parental leave Vision insurance 401(k) matching Qualifications Google Sheets Google Docs Microsoft Outlook Team leadership Coaching Slack Leading team collaboration initiatives Technical Proficiency General management Full Job Description Litigation Collections Lead Fully Remote | Full-Time | 9am-5:30pm ET The Litigation Collections Lead oversees daily workflow, quality control, and team performance within the Litigation Collections function. This role provides guidance to Specialists while managing a portfolio of payoff requests, receivable accounts, and settlement processes. The Litigation Collections Lead partners closely with attorneys, law firms, and internal stakeholders to ensure accuracy, timeliness, and compliance. Candidates with mortgage industry experience, payoff processing, or broader financial operations backgrounds are strongly preferred. The Litigation Collections Lead is responsible for coaching team members, monitoring productivity, and supporting escalations. This position requires strong communication skills, technical proficiency, and the ability to lead in a remote environment. The Litigation Collections Lead participates in ongoing assessments, training initiatives, and process improvement efforts. The Litigation Collections Lead plays a critical role in maintaining operational consistency and supporting organizational growth. Key Responsibilities Team Leadership & Workflow Oversight (20-30%) Provide daily guidance, coaching, and support to Specialists Monitor productivity, accuracy, and adherence to process Assist with training, workflow allocation, and continuous improvement Account & Payoff Management (40-50%) Manage complex receivable accounts and payoff requests Review documentation, balances, and settlement details for accuracy Communicate updates to attorneys, law firms, and internal teams Phone & Client Communication (25-35%) Triage inbound calls and support escalated inquiries Provide professional, timely updates on account status Maintain consistent written communication across platforms General Accounting / AR/AP Support (15-25%) Perform accounting tasks related to receivables and payoffs Support reconciliation and financial accuracy checks Litigation Collections Lead Minimum Requirements Experience in AR/AP, payoffs, collections, or financial operations Strong written and verbal communication skills Proficiency with Microsoft 365, Google Docs, Box, Slack, and Outlook (or similar) Beginner-intermediate Excel (basic formulas; most sheets are pre‑formatted) Ability to lead, coach, and support a remote team Mortgage industry experience (strongly preferred) Experience with legal, medical, or personal injury collections Prior payoff processing experience is a plus Broader financial operations background Compensation & Benefits $25-30/hr 401(k) with 4% match Competitive PTO 12 weeks paid maternity leave Wellness day Full medical, dental, and vision benefits Company-provided equipment #INAUG2026
