Manager, Emerging Client Collections

IQVIA - 3.7

Durham, NC Job Details Full-time $70,600 - $176,400 a year 15 hours ago Qualifications Cash flow planning Financial forecasting Microsoft Excel Cash flow monitoring Cash flow forecasting Managing finance teams Cash management Productivity software Portfolio risk management Risk & issue management Financial data analysis tools Collections account management Cross-functional communication Excel data analysis Full Job Description Durham, United States of America | Full time | Hybrid |

R1560814

Manager, Emerging Client Collections The Manager, Emerging Client Collections is responsible for leading a team of collections specialists focused on IQVIA's emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial, and other assigned accounts. This role provides oversight of a significant accounts receivable portfolio and is accountable for improving collection effectiveness, protecting cash flow, enhancing forecast accuracy, and proactively identifying customer payment risk early in the collection lifecycle. The position requires strong leadership, sound business judgment, financial discipline, and the ability to balance cash recovery, customer relationships, and business risk in a high-volume environment. Essential Tasks / Responsibilities Lead, coach, and develop a team of collections specialists supporting emerging and higher-risk client accounts. Drive collection performance, cash flow protection, aging reduction, and issue resolution across a large, complex portfolio. Oversee collection strategy for high-risk accounts, large balances, delayed payments, disputes, and escalations requiring senior-level intervention. Monitor portfolio trends, payment behavior, disputes, and forecast risk to proactively identify and mitigate collection challenges. Partner with Commercial, Finance, Operations, Billing, and Project Finance teams to resolve issues impacting customer payment and cash realization. Support cash forecasting, portfolio reviews, escalation management, and performance reporting to improve visibility and forecast accuracy. Drive process improvements, automation opportunities, KPI reporting, and operational discipline to enhance scalability, efficiency, and customer experience. Required Knowledge, Skills, and Abilities Strong knowledge of accounts receivable, collections, cash forecasting, customer payment behavior, and dispute resolution. Proven ability to lead teams in a fast-paced, high-volume finance operations environment. Strong analytical skills with the ability to assess aging, exposure, payment trends, and collection risk. Effective communication and influencing skills with the ability to partner across Finance, Commercial, Operations, Billing, and customer-facing teams. Sound business judgment to balance cash recovery, customer relationships, operational needs, and risk management. Strong organizational, prioritization, and Microsoft Office skills, including Excel-based reporting, portfolio management, and forecasting tools. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

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//jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

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//jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $70,600.00 - $176,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. Where you'll work Hybrid You'll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment. Culture Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what's possible for patients. Across every team and every corner of the globe, you'll find colleagues who genuinely care — about the mission and about each other. That's what makes this a place where people tend to stay, grow and do the best work of their careers.