I. Job Summary Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts. Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status. Provide excellent customer service to both internal and external clients. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Analyze and reconcile commercial accounts monthly and resolve any outstanding issues Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed Reports monthly to Accounting Manager outstanding collection accounts and issues Maintain detailed customer information on delinquent accounts including contact information Meet or exceed objectives and collection goals Analyze and maintain unapplied cash with cash applications before sending Aging to customer Conduct customer research for unresolved accounts Prepare and send aging reports to commercial customers monthly Must be able to thrive in a fast-paced corporate environment Performs based on experience most job responsibilities with increasing effectiveness with some direction from Accounting Manager Possesses required knowledge and skill requirements, but continuously building more experience via training and team learning Continually learning some aspects of job or developing expertise to handle them more independently and effectively Advanced MS Excel experience with the ability to toggle within multiple spreadsheets, and utilize VLOOKUPS and pivot tables III. Qualifications A. Required Qualifications High School Diploma or GED (accredited). B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office:

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.