Talbot House Ministries was established to be a place of hope for people who had lost hope: the hungry, the homeless, and the poor. Planting the seeds of hope is something we do with everyone who comes through our doors. At Good Samaritan Free Clinic, we believe healthcare is more than treating illness—it is restoring dignity, offering hope, and serving our community with compassion. Every member of our team contributes to improving the lives of uninsured and underserved individuals throughout Polk County. Every position matters because every patient matters. The Data Entry Specialist is often the first person our patients meet and the last person they see before leaving the clinic. Your professionalism, kindness, and attention to detail help create a positive patient experience while supporting safe, efficient, and compassionate healthcare delivery. Every interaction contributes to the mission of Good Samaritan Free Clinic by ensuring patients feel welcomed, respected, and cared for throughout their visit. Success in this role requires professionalism, attention to detail, confidentiality, teamwork, and a genuine desire to serve others with dignity and respect. Every interaction contributes to the clinic's mission of providing compassionate, high-quality healthcare to uninsured and underserved members of our community. This position is part of the Emergency Response Team and is expected to be available on-site during weather-related emergency situations (e.g., tropical storms, hurricanes). In the event of a weather-related emergency, you will report to the Director of Operations for specific instructions. Special circumstances will need to be approved by your immediate supervisor. Essential Responsibilities Patient Services Welcome patients, visitors, volunteers, and community partners in a professional and courteous manner. Register new patients and accurately update existing patient demographics. Schedule, reschedule, and cancel patient appointments. Verify patient eligibility and assist with required registration paperwork. Maintain patient confidentiality in accordance with HIPAA regulations. Assist with patient check-in and check-out procedures. Answer general patient questions and direct individuals to the appropriate staff member. Promote a positive patient experience by demonstrating compassion, professionalism, and respect. Electronic Medical Records (EMR) Accurately enter patient information into the clinic's Electronic Medical Record (EMR) systems. Maintain complete and accurate electronic patient records. Scan and upload medical documents into the appropriate patient record. Process incoming medical records, referrals, and correspondence. Review records for completeness and notify appropriate staff of missing information. Protect confidential patient information and maintain data integrity. Administrative Support Answer incoming telephone calls in a courteous and professional manner. Route calls and messages to the appropriate staff members. Prepare daily clinic schedules and patient charts. Assist providers and nursing staff with administrative support as needed. Maintain office supplies and assist with inventory when requested. Perform general clerical duties including filing, copying, scanning, and document preparation. Assist with special projects as assigned. Reporting & Data Management Maintain accurate patient statistics and tracking logs. Assist with grant-related reporting requirements. Collect and organize program outcome data. Support quality improvement projects and clinic reporting initiatives. Ensure reports are accurate, complete, and submitted within established timelines. Maintain organized records to support audits and compliance activities. Team Support Communicate professionally with patients, volunteers, staff, and community partners. Participate in staff meetings and training activities. Support clinic volunteers, students, and interdisciplinary team members. Cross-train in other front office functions as appropriate. Assist with workflow improvements and process enhancement initiatives. Demonstrate flexibility by assisting with other duties as assigned to support clinic operations. Compliance Maintain strict compliance with HIPAA privacy and confidentiality requirements. Follow OSHA safety standards and infection prevention practices. Adhere to all Good Samaritan Free Clinic and Talbot House Ministries policies and procedures. Complete required annual training and mandatory education. Maintain professional boundaries and ethical standards at all times. Protect confidential patient, employee, and organizational information.

Required Skills/Abilities:

Compassion and respect for every patient. Professionalism and integrity in all interactions. Strong organizational and time management skills. Attention to detail and accuracy. Dependability and accountability. Excellent verbal and written communication skills. A positive attitude and willingness to learn. Flexibility in a fast-paced healthcare environment. Ability to work independently while contributing to a collaborative team. Commitment to maintaining patient confidentiality and ethical standards. A genuine heart for serving vulnerable and underserved populations.

Key Performance Indicators:

• Patient Experience & Professionalism - Provide courteous, compassionate, and professional customer service during every patient interaction, whether in person or by telephone•

Patient Access & Clinic Flow:

Support efficient clinic operations by improving patient flow and reducing missed appointments. •

Data Integrity & Reporting:

Maintain accurate patient records while completing required reports within established deadlines (monthly, quarterly, and annually). •

Patient Advocacy & Team Collaboration:

Support comprehensive patient care by identifying additional services that may benefit patients while working collaboratively with the healthcare team service during every patient interaction. •

Compliance, Confidentiality & Professional Growth:

Demonstrate accountability by maintaining 100% compliance with organizational policies, procedures, and required standards, with no policy violations and all compliance requirements completed by established deadlines. Education and Background High School Diploma or equivalent. Minimum of 1 year experience working with homeless and medically/mental health indigent clients preferred. Bilingual English/Spanish preferred. Physical Requirements Ability to remain in a stationary position up to 75 percent of the time. Ability to move throughout the office to access file cabinets, printers, and other office equipment. Ability to operate a computer and other standard office machinery. Ability to observe details at close range, communicate effectively, exchange accurate information, and express oneself so others will understand. Ability to move and transport items weighing up to 20 pounds. All positions at Talbot House Ministries require mandatory ongoing training and every employee is required to be available for all scheduled training. In addition, employee attendance is required at all mandatory staff meetings.

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Experience:

medically/mental health indigent client: 1 year (Preferred)

Language:

English and Spanish (Preferred) Ability to

Relocate:

Lakeland, FL 33801: Relocate before starting work (Required)

Work Location:

In person