Position Purpose / Overview The Data Integrity Assistant is responsible for providing administrative, data management, and office support to ensure accurate customer information, efficient onboarding and sales processes, and exceptional internal and external customer service. This role requires a highly organized, detail-oriented individual who can manage multiple priorities, resolve issues efficiently, and work collaboratively across departments. The Data Integrity Assistant will play a key role in maintaining data accuracy, supporting customer account activities, and facilitating communication between customers and internal teams. Key Responsibilities Set up, update, and maintain new and existing customer accounts, ensuring a high level of accuracy across company systems. Manage the internal mailbox and ensure emails are reviewed, routed, and resolved in a timely manner. Support data-related functions associated with customer onboarding and the sales ordering process to promote fast and efficient customer resolution. Apply critical thinking and problem-solving skills to identify, investigate, and resolve data and customer-related issues. Research and resolve out-of-production cases and educate dental offices on the importance of data accuracy and integrity. Ensure complete and accurate documentation within customer and case management systems. Review and route sales leads to the appropriate sales team member. Create UPS placards as needed. Create and manage MyDDSLab portal logins. Collaborate closely with Onboarding, Inside Sales, and Field Sales teams while serving as a liaison with other functional departments. Process data transfers and request doctor preferences through the appropriate sales and preference inboxes. Provide reception backup support, including: Greeting guests and visitors. Validating entry into the lab. Directing deliveries to the appropriate location or individual. Notifying relevant employees when interview candidates or appointment guests arrive. Perform other duties and responsibilities as assigned. Required Qualifications High school diploma, GED, or associate degree required. Prior administrative or office support experience preferred. Ability to quickly learn, navigate, and effectively utilize computer systems and software. Strong multitasking, prioritization, and time-management skills. Excellent written and verbal communication skills. Strong interpersonal and customer service skills. Exceptional organizational and administrative abilities. High level of attention to detail and commitment to data accuracy. Strong analytical, critical-thinking, and problem-solving skills. Customer-focused and solution-oriented approach. Ability to communicate and collaborate effectively with individuals at all levels of an organization. Goal-oriented, self-motivated, and committed to exceeding expectations. Ability to remain proactive, adaptable, and flexible in a dynamic, fast-paced environment. Proficiency in Microsoft Office , including Excel, Word, and PowerPoint. Experience with Customer Relationship Management (CRM) software is preferred. Core Competencies Data Accuracy & Attention to

Detail:

Maintains accurate and complete information across systems and documentation.

Customer Focus:

Demonstrates a strong commitment to resolving customer needs and delivering a positive experience.

Communication:

Communicates clearly, professionally, and effectively with customers, coworkers, and cross-functional teams.

Organization:

Effectively manages competing priorities while maintaining quality and accuracy.

Problem Solving:

Uses sound judgment, research, and critical thinking to resolve issues.

Collaboration:

Works effectively with Sales, Onboarding, Operations, and other departments.

Adaptability:

Responds positively to changing priorities, processes, and business needs.

Technology Proficiency:

Learns and uses business systems efficiently and accurately.

Pay:

$18.00 - $20.00 per hour

Work Location:

In person