Service Department Data Entry Clerk Pike's Electric, Inc. is hiring! We are looking for a dependable, organized, and customer-friendly Service Department Data Entry Clerk to join our team. This position will provide clerical and administrative support to our Service Department while assisting customers over the phone and helping keep our service and estimate schedules organized.

What You'll Do:

• Answer incoming telephone calls professionally and courteously
• Assist customers and take accurate, detailed messages
• Schedule appointments for electrical estimates
• Call customers to confirm scheduled appointments and estimates
• Verify appointment details and communicate schedule changes as needed
• Enter customer, job, appointment, and service information into company systems
• Update and maintain service records
• Assist with scheduling and department calendars
• Perform general data entry and clerical work
• Scan, file, copy, and organize documents
• Assist Service Department staff with paperwork and administrative tasks
• Communicate appointment information and schedule changes to customers
• Help ensure customer information is complete and accurate
• Provide friendly and professional customer service
• Perform other administrative duties as needed We're Looking for

Someone Who Is:

• Friendly and professional on the telephone
• Dependable and punctual
• Organized and detail-oriented
• Comfortable working on a computer
• Accurate with data entry
• Able to multitask and prioritize
• Comfortable working in a busy office with frequent interruptions
• Able to communicate clearly with customers and coworkers
• Willing to learn new systems and procedures
• A team player with a positive attitude Qualifications
• High school diploma or GED
• Proficient in Microsoft Office, including Word, Excel, Access, Outlook, and related programs
• Strong computer and data entry skills
• Ability to create, update, and maintain spreadsheets, documents, and databases
• Strong attention to detail and accuracy
• Previous customer service, receptionist, clerical, administrative, or data entry experience preferred
• Previous scheduling or service-office experience is a plus
• Construction, electrical, HVAC, plumbing, or similar industry experience is a plus
• Bilingual English/Spanish is a plus About Pike's Electric, Inc.

Pike's Electric, Inc. is a family-owned electrical contractor serving Central Florida since 1988. We are looking for someone who takes pride in providing excellent customer service and wants to become a dependable part of our Service Department team. If you are organized, enjoy helping people, and can keep things moving when the phones are ringing and the schedule is busy, we'd like to hear from you.

Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person