Job Title:

Data Entry Specialist/CSR Work Location:

In Person About Us:

Superior Promotional Bags is a leading provider of high-quality custom bags and accessories. We specialize in creating unique and effective promotional products for businesses of all sizes. We are a dynamic and growing company with a strong commitment to customer satisfaction.

Position Summary:

We are seeking a highly motivated and customer-oriented individual to join our growing team as a Data Entry Specialist/CSR. In this role, you will be responsible for providing excellent customer service, accurately entering data into our systems, and assisting with various administrative tasks.

Key Responsibilities:

Customer Service:

• Respond to customer inquiries via phone and email
• Resolve customer issues promptly and efficiently.
• Build and maintain strong customer relationships.
• Provide accurate and timely information to customers.

Data Entry:

• Accurately enter customer information into our CRM and other relevant systems.
• Maintain data integrity and accuracy.
• Identify and resolve data entry errors.

Administrative Support:

• Maintain organized records and files.
• Support other departments as needed.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.
• Experience in a customer service role is preferred.

Benefits:

Paid time off,

PTO, Sick Leave Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Benefits:

Paid time off

Work Location:

In person