Front Desk/Data Entry Specialist Bailey Information Technology, LLC Hanson, MA Job Details 6 hours ago Qualifications Computer operation Microsoft Excel Word embeddings Windows Desktop applications Productivity software Quality data entry

Full Job Description Position:

Front Desk/Data Entry Specialist Location:

Hanson, AFB Reports to:

M&FRC Hours:

0800-1600 Position Summary The Front Desk/Data Entry Specialist serves as the first point of contact for the Military & Family Readiness Center at Hanscom AFB. This role blends customer-facing reception duties (phones, walk-in visitors, class scheduling) with clerical data entry and reporting responsibilities in Air Force systems. Candidates should be comfortable with high day-to-day public contact and disciplined, accurate data entry against a hard performance standard. Key Responsibilities Answer 100% of incoming phone calls and greet 100% of walk-in visitors; determine the nature of the call/visit and direct clients to the appropriate M&FRC program manager. Schedule clients for M&FRC classes and workshops; provide clear, accurate information on routine procedural questions. Enter and maintain all required data in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) system, including Transition Assistance Program (TAP) data Send class/workshop reminder emails one week prior to start date (or per program manager's timeline). Meet a data entry accuracy standard of 85% within 2 business days of entry. Ensure all clients sign in; generate a monthly client usage report in the format set by M&FRC management, due to the Chief of M&FRC and COR by the 5th business day of the month. Maintain front desk appearance daily — straighten chairs, materials, and publications; report inoperable equipment; light housekeeping (trash removal, minimal vacuuming/dusting). Required Qualifications Minimum 1 year of customer service experience. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Windows) and general web-based applications; able to troubleshoot basic issues independently. Strong working knowledge / comfort operating standard office data entry devices and systems. Able to pass a Common Access Card (CAC) background check and fingerprinting, and pass an Information Assurance exam for network/LAN access. U.S. citizenship or eligibility for CAC issuance and installation access (required for on-base employment). Able to work on-site, Mon-Fri, 0800-1600, at Hanscom AFB. Preferred Qualifications Basic understanding of military protocol, support-group organizations, and family systems in a military setting. Demonstrated ability to communicate effectively with a diverse public-facing population. Prior experience in a front desk, reception, or general clerk role within a government or military-adjacent setting.