Job Description

Job Description

Student Services Specialist Sr. (Admissions & Records)

Job

ID323247

Location

GateWay Community College

Full/Part TimeFull-Time

Regular/TemporaryRegular

Hiring Salary Range

$20.81

• $27.06/hourly, DOE
  Grade
  111
  Work Schedule
  Monday
• Friday, 8am
• 5pm; some evenings and weekends may be required
  

Summer Hours:

Monday

• Thursday, 7am-6pm
  Work Calendar
  12 Months
  Maricopa Summary
  10 Colleges.

Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community—we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Tfore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time

20 Paid Observed Holidays

Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b)

Tuition Reimbursement for employees and dependents

Annual Professional Development Funding

Flexible Work Schedules

Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars

Monthly Health & Wellness Calendar and Newsletter

Virta Diabetes Reversal Program and Support Groups

Employee Assistance Program (EAP)

Sight-On-Site Eye Care Services

Pre-Retirement Planning Events

Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary

GateWay Community College is now hiring a great new role! Our exciting Student Services Specialist Senior position performs higher-level enrollment services functions providing student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. The Student Services Specialist Senior coordinates office workflow and provides training to other staff members. Essential Functions

40%

• Leads and coordinates back office workflow, which may include incoming/outgoing transcripts, graduation-processing, selective admissions processing, document retention, eForms, National Student Clearinghouse; provides support to call center & front counter/welcome desk functions and staff; address concerns and resolves problems; composes edits and prepares correspondence and reports.

Monitors quality assurance to include regular review (e.g. spot checks) to ensure accuracy of completed transactions, monitor reports related to enrollment in order to comply with district and government requirements.

20%

• Provides backup to back office processing as needed to meet deadlines, department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions.
  15%
• Assist with training and prepare training materials for new and current contact center staff, maintain various admissions and records reports, answer incoming calls, chats and texts, Monitor group emails.
  15%
• Provides direct student assistance with enrollment functions such as admissions, registration, residency, enrollment verifications, etc.
  10%
• Compiles and prepares data for supervisors on back office functions and workflow.

Other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications

A. Two (2) or more years' experience working in a One-Stop Enrollment Services and/or Admissions & Records Office.

B. One (1) or more years' experience working with Peoplesoft (Student Information System), Dynamic Forms, Google forms/Google Suite, phone systems, etc.

C. One (1) or more years' experience compiling data and providing reports.

D. One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow.

E. One (1) or more years of experience working with state or federal regulations as it relates to student services in a higher education setting.

F. One (1) or more years of experience working with students from diverse backgrounds and cultures.

G..One (1) year full-time relevant MCCCD experience during the previous two (2) years.

Special Working Conditions

May be required to travel or be assigned to all GateWay locations

May require some evenings or weekends

May require prolonged periods of viewing a computer screen

May be required to lift or carry up to #25 lbs

MCCCD does not sponsor individuals for any type of work visas