An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
Abode , one of the largest and most effective nonprofits working to end homelessness in the Bay Area, is seeking a Data Quality Specialist for our programs in Alameda County.
About The Role:
The Data Quality Specialist plays a central role in maintaining the integrity of program data that is collected, analyzed, and reported throughout the agency. This position will enter, manage, and review data for inconsistencies and completeness in the Padmission database in assigned counties. This person works directly with Program staff to address data quality and entry issues in their assigned system(s) and works closely with their supervising Database Manager and other members of the Abode Data Team to help maintain data quality throughout all data systems.
The People and Culture :
You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
Our Benefits and Perks:
$27.00 - $29.70 per hour 100% paid health, vision, and dental options for employees 19 PTO days & 12 Holidays per year Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more 403(b) Retirement Savings Plans with Employer Match & Contribution Programs Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events Dynamic, mission-driven culture and supportive leadership. We support you in supporting others
How You Make An Impact :
Manage centralized inbox, respond to inquiries and support requests from various system users, including various internal Abode teams as well as staff from partner organizations and funders. Provide technical assistance for system users via email, virtually and in-person at Abode office locations. Review Padmission for errors and consistency issues; troubleshoot issues with staff and follow up with staff to ensure all data is entered accurately. Run change reports from Padmission on a regular basis and work directly with data team to support data quality efforts. Support Database Manager with training and other projects. Other duties as assigned.
How You Meet Qualifications:
High school diploma or equivalent (GED) required. Strong Excel skills with data analysis experience using tools such as formulas, Pivot tables, Power query, etc. Minimum of 1 year providing database reporting and data entry. Experience working with HMIS, Salesforce or equivalent data systems. Minimum of two (2) years' customer service experience, in some combination of in person, over the phone and/or online interactions.
Notice :
This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice :
Abode Services is an Equal Opportunity Employer/Drug Free Workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
