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Maximus
Careers - Job Details (redesign)
Entry-Level JobVerifiedNo experience needed
Career Insights for Eligibility Specialist
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Scorecard
Based on California data
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What they do
An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
$54,990 / year median in California
+4% projected growth
Job Description
Careers
- Job Details (redesign) Maximus
- 3.
- Why Maximus? Competitive Compensation
- Quarterly bonuses based on performance Professional Development Opportunities
- Participate in training programs, workshops, and conferences. Maximus Wellness Program and Resource s
- Access a range of wellness programs and resources tailored to your needs. Employee Perks and Discoun ts
- Additional benefits and discounts exclusively for employees. Tuition Reimbursement
- Invest in your ongoing education and development. Recognition Platform
- Acknowledge and appreciate outstanding employee contributions. Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). ️ Paid Time Off Package
- Enjoy PTO, Holidays, and sick leave, along with Short
- and Long-Term Disability coverage. Future Planning
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching. ️ Comprehensive Insurance Coverage
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Essential Duties and Responsibilities:
Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels. Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines. Perform initial eligibility screening for services using defined criteria and procedures. Review and screen applications and supporting documentation for completeness and accuracy. Enter, update, and maintain application, intake, and case information in applicable databases and systems. Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable. Contact customers or providers to obtain missing or incomplete information related to applications or documentation. Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results. Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs Determine urgency and sensitivity of incoming matters and route or escalate appropriately. Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process. Reliable transportation and valid automobile insurance Valid CA Driver's License Knowledge of the local community Willing and able to travel throughout local counties as needed Mileage reimbursed for any travel to locations other than your assigned home base office location! Fluency in threshold languages (English and Spanish) Six months of customer service experience Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred Experience working with low-income and diverse populations preferred #CAHCO #LI-Onsite #TrendingJobs #CoreCSR #HotJobs0804LI #HotJobs0804FB #HotJobs0804X #HotJobs0804TH Minimum Requirements High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. #CAHCO EEO
Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.