Job Summary:

We are seeking a friendly, detail-oriented Front Desk Patient Services Representative to join our dermatology practice. The ideal candidate has prior experience in a medical office setting, strong customer service skills, and working knowledge of Availity for insurance verification and eligibility. This role is essential in creating a positive first impression and ensuring smooth patient flow and accurate insurance processing.

Key Responsibilities:

Greet patients professionally and warmly, in person and by phone Schedule, confirm, and manage patient appointments Verify insurance eligibility and benefits using Availity and payer portals Perform insurance verification, referrals, and prior authorization checks as needed Collect and post copays, deductibles, and outstanding balances Accurately enter and update patient demographics and insurance information in the EHR Communicate insurance and financial responsibilities clearly to patients Coordinate with clinical and billing staff to resolve insurance or scheduling issues Maintain HIPAA compliance and patient confidentiality at all times

Required Qualifications:

Previous front desk experience in a medical office (dermatology preferred) Hands-on experience using Availity for insurance verification and eligibility Strong knowledge of medical insurance plans, copays, deductibles, and referrals Excellent communication, organizational, and multitasking skills Proficiency with EHR/PM systems and basic computer applications Professional appearance and patient-centered attitude

Preferred Qualifications:

Dermatology practice experience Familiarity with Medicare, Medicaid, and commercial insurance plans Experience with prior authorizations and referrals Bilingual (a plus, not required)

Benefits:

Competitive pay based on experience Health, dental, and vision insurance Paid time off and holidays Supportive team environment and growth opportunities

Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Experience:

Insurance verification: 1 year (Preferred) availity: 1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Kissimmee, FL 34759 (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

In person