Requisition No:

882236

Agency:

Department of Revenue\n

Working Title:

CHILD SUPPORT CASE PROCESSING ANALYST - 73005379

Pay Plan:

Career Service\n

Position Number:

73005379

Salary:

$38,760.36 - $45,004.08 plus $1,268.76 Competitive Area Differential (CAD) / annually

Posting Closing Date:

08/27/2026 Total Compensation Estimator ToolFlorida Department of Revenue\nChild Support Program\nChild Support Case Processing Analyst (Revenue Specialist II)\nWest Palm Beach\nThis is an Internal Agency Advertisement\nThe Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY

\nThis position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.

Your duties would include:

Initiating and responding to requests\nCoordinating with internal and external partners\nResearching and resolving case issues\nGathering information and analyzing case data to determine next steps\nAssisting customers\nInteracting with legal services providers, other states, employers, and other business partners\nMaking decisions based on case information and provided documentation

MINIMUM REQUIREMENTS

Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.\nHave not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers).

SPECIAL NOTES

This is an Internal Transfer Program (ITP) Opportunity.\nThis position is on the Generalist/Insufficiency Resolution team in the West Palm Beach Service Center.\nThis is a full-time position, standard workday of 8am - 5pm, Monday through Friday.\nThis role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed.\nGaps of employment of 6 months or more must be addressed on the application.\nApplicants who do not provide all necessary information, may not meet the requirements for this position.

SALARY:

$38,760.36 - $45,004.08.\n

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.\n

ADDITIONAL INFORMATION YOU NEED TO KNOW

\nCONTACT

INFORMATION

Alyssa Moraldo-Johnson, (954) 809-6112, Alyssa.

Moraldo-Johnson@floridarevenue.com.\n

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.\n

ARTIFICIAL INTELLIGENCE

(AI)

DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants' responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.\n

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.\n

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.\nThe State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.\n

VETERANS' PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. 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