An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
Make a True Impact! — Bilingual English/Spanish Medicaid Specialist (Human Services)
Job Title:
Medicaid Specialist Location:
West Palm Beach, FL Position Type:
Full-Time /
Non-Exempt Recruiter:
PrideStaff (Recruiting on behalf of our client, a dedicated non-profit organization in West Palm Beach) Are You Ready to Change Lives? If you are a passionate, empathetic human services professional looking to make a direct, positive impact in our local community, this is the role for you! PrideStaff is recruiting on behalf of our client, a leading non-profit organization in West Palm Beach , seeking a driven Medicaid Specialist . In this role, you will act as a vital advocate and navigator—assessing consumer needs, guiding individuals through the Medicaid application process, and connecting residents with life-changing community resources and support programs. If you thrive in a fast-paced environment and want your daily work to genuinely empower others, we want to connect with you! What You'll Do (Key Responsibilities) 1. Advocate & Guide Serve as a primary point of contact for individuals needing access to critical community assistance and long-term care resources. Guide consumers and families step-by-step through the entire Medicaid eligibility and enrollment lifecycle until coverage is active. Assist clients in obtaining necessary medical documentation (including the Medical 3008 form) and navigating eligibility applications seamlessly. 2. Assess Needs & Coordinate Care Conduct official program screenings and assessments (701S assessments) to prioritize service eligibility and uncover vital client needs. Collaborate with partner agencies and state stakeholders (such as DCF and CARES) to ensure transparent, seamless access to care. Empower consumers by clearly explaining program policies, requirements, and next steps with clarity and deep empathy. 3. Workflow Management & Compliance Effectively track application progress, maintain accurate digital records, and ensure all client profiles meet compliance and confidentiality standards. Maintain responsive, 48-hour standards for all client communications and deliver exceptional customer service across all interactions. What You Bring to the Table Education & Experience (Must meet one of the following): Bachelor's Degree from an accredited college or university OR Associate's Degree + minimum of 1 year of experience as a caseworker, case manager, intake specialist, or in a human services role OR High School Diploma / GED + minimum of 2 years of experience as a caseworker, case manager, intake specialist, or in a related human services position.
Knowledge, Skills & Abilities:
Compassionate Communicator:
Exceptional active listening skills with the ability to maintain calmness, empathy, and professionalism in high-touch situations.
Detail-Oriented & Organized:
Strong time management skills with a proven track record of managing multi-step workflows and meeting deadline goals.
Tech-Savvy:
Proficient in Microsoft Office Suite (Word, Excel, Outlook), data management software, and web-based research tools. (Paid specialized state training will be provided to the hired candidate!)
Regulatory Aptitude:
Ability to read, interpret, and apply state procedures, program rules, and strict privacy regulations.
Work Environment & Physical Expectations Setting:
Dynamic, supportive professional non-profit office environment.
Demands:
Prolonged periods of sitting, operating a computer system, and engaging with clients over the phone. Occasional light lifting of up to 20 lbs. Ready to Make a Difference? Apply Today! Take the next step in your human services career with an organization that truly values community impact. Apply directly through PrideStaff today for immediate consideration! PrideStaff and our client partner are Equal Opportunity Employers.
