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SUMMARY:

Responsible for reviewing participant applications, verifying eligibility requirements, collecting and validating required documentation, conducting file reviews, and supporting enrollment activities for the Disaster Interim Housing Program (DIHP). Works closely with the Disaster Recovery Coordinator and coordinating partners to ensure participant files contain the information necessary to support eligibility determinations, duplication of benefits reviews, priority tier assignment, and enrollment decisions. Maintains accurate and complete program records, identifies documentation deficiencies, performs quality control reviews, and supports compliance with policies, program requirements and recordkeeping standards. The position operates within established timelines and service standards to support timely participant enrollment and program delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Application and File Review

• Review participant applications for completeness and readiness for eligibility review.
• Evaluate submitted documentation against program eligibility requirements.
• Identify missing, incomplete, conflicting, or expired documents.
• Verify required application components have been received prior to eligibility determination.
• Ensure participant files are organized and maintained in accordance with program standards. Documentation Collection and Verification
• Review documentation supporting impact, displacement, occupancy, identity, household composition, income, unmet needs, and other program eligibility criteria.
• Conduct duplication of benefits verification and documentation reviews as applicable.
• Validate documentation against program policies and requirements.
• Identify discrepancies requiring additional review or clarification. Coordination with Disaster Case Managers
• Communicate documentation deficiencies and eligibility concerns directly to assigned Disaster Case Managers.
• Request supplemental documentation and information through the Disaster Case Manager.
• Provide technical guidance regarding required documentation, verification standards, and eligibility requirements.
• Coordinate resolution of file deficiencies prior to enrollment or approval actions. Eligibility Support
• Assist with eligibility determination and verification activities.
• Review participant records to confirm program fit and eligibility requirements.
• Support priority tier assignment reviews in accordance with approved program procedures.
• Document eligibility findings and recommendations for supervisory review and approval.
• Escalate complex eligibility determinations to the Disaster Recovery Coordinator. System of Record Management
• Upload, organize, and maintain participant documentation within the program system of record.
• Ensure all required records are property indexed and stored.
• Maintain accurate records of file reviews, eligibility determinations, and documentation requests.
• Verify that participant records are complete and audit-ready. Quality Assurance
• Conduct quality control reviews of participant files and eligibility documentation.
• Identify trends in application deficiencies and recurring documentation issues.
• Assist with corrective actions related to documentation and eligibility reviews.
• Ensure adherence to established quality assurance standards. Compliance and Recordkeeping
• Maintain compliance with policies, program requirements, confidentiality standards, and record retention requirements.
• Support mentoring, audit, and quality assurance reviews.
• Protect personally identifiable information (PII) and sensitive participant data.
• Ensure documentation supports program decisions and eligibility determinations.
• Regularly exercises discretion, independent judgment and decision making while performing duties and responsibilities.
• Promotes and maintains a high level of customer service ensuring that client's needs are met.
• Maintain professional boundaries and confidentiality at all times.
• Promotes and maintains safety culture for staff and clients.
• Regular attendance.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage effectively with or without subordinates
• Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures.
• Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance.
• Excellent written and verbal communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills.
• Ability to quickly learn new software applications.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Strong customer service skills and knowledge of customer service best practices.
• Ability to maintain confidentiality of program information.
• Ability to show care and compassion while applying a strict standard of regulations.
• Ability to interview and obtain needed information to assist with program enrollment and accessing other services.
• General understanding of available community resources.
• Ability to relate to and a desire to understand and help individuals with diverse cultural backgrounds and various social and economic levels and persons with disabilities.
• Cooperative team player and a desire to help others.
• Knowledge and application of proper telephone etiquette.
• Ability to manage multiple clients at a given time, meet deadlines and prioritize workload.
• Competent typing skills and the ability to use standard office machines.
• Competent computer skills and the ability to input data and upload documents into a reporting database.
• May be required to possess a valid driver's license and clean traffic abstract.
• Ability to work varied shifts, which may include nights and weekends.

EDUCATION and/or

EXPERIENCE

• High School Diploma or GED, or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as eligibility requirements.
• Ability to write reports.
• Ability to speak effectively before groups of clients and co-workers.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables. .
• Ability to interpret a variety of written and verbal instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license and access to an insured vehicle, preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is:

• Frequently required to sit; use hands to finger, handle, or feel; and talk or hear.
• Occasionally required to stand, walk, and reach with hands and arms.
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is:

• Occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, and vibration.
• The noise level in the work environment is usually moderate.

Pay:

$47,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person