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TS
Thrive Services
Referral Specialist
Career Insights for Enrollment Specialist
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Scorecard
Based on Idaho data
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What they do
An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
$56,057 / year median in Idaho
+11% projected growth
Job Description
Overview Job description: The Referrals Specialist is responsible for managing all incoming referrals for services, ensuring that requests are processed accurately, promptly, and in compliance with agency and state requirements. This role serves as a key liaison between families, service coordinators, and internal departments to support smooth transitions and timely access to services. Key Responsibilities Referral Management Communication & Coordination Communicate with service coordinators, families, and providers to confirm referral details and next steps. Conduct Customer interviews. Collaborate with HR, Connections, and leadership to ensure referred Direct Support Professionals (DSPs) and customers are matched effectively. Provide timely updates on the status of referrals. Compliance & Documentation Ensure referrals are processed in accordance with state and agency guidelines. Maintain accurate and confidential documentation of all referral activity. Support audit readiness by ensuring records are complete and up to date. Customer Service Provide clear and compassionate communication to families and customers regarding the referral process. Resolve questions or issues related to referrals with professionalism. Collaboration Partner with internal teams to anticipate staffing needs related to referrals. Assist with reporting referral trends and outcomes to support workforce planning and program development. Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Healthcare, or related field preferred. Previous experience in referrals, scheduling, care coordination, or a related administrative role. Strong organizational and multitasking skills with attention to detail. Excellent verbal and written communication abilities. Ability to work independently and as part of a team in a fast-paced environment. Qualifications Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred. Proven experience as a referral/HR specialist, or in a similar talent acquisition role. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Excellent verbal and written communication skills. Excellent interpersonal skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to prioritize tasks. Team player. Typing speed 80/WPM. Ability to act with integrity, professionalism, and confidentiality Preferred Skills Experience in healthcare, developmental disability services, or social services setting. Familiarity with state referral processes, Medicaid Waiver services, or case management systems. Bilingual skills (English/Spanish) a plus. Work Environment In Office Monday through Friday 10 am to 6 pm Requires frequent communication with families, providers, and state agencies.