Information & Referral Specialist

Description:

Classification :

Full-Time; Hourly; Non-Exempt;

Pay Grade:

E Location :

SEICAA's Service Area (Based in Pocatello, Idaho)

Benefits :

Health/Vision/Dental; Life Insurance; Short Term Disability;

Simple IRA Reports To :

Director of Compliance Requirements:

Overview of Responsibilities Act as the point of contact for SEICAA's Bannock County office; Share information regarding SEICAA programs and services and other community resources. Assess visitors' needs and eligibility for SEICAA programs and services. Assist with special programs offered by SEICAA of its partners. Work to understand and refer participants to government-funded programs (LIHEAP, CSBG, etc.), community resources, educational opportunities, and employment services. Professionally maintain contact and relationships with staff, participants, partners, etc. Data entry; Recordkeeping. Perform other duties as assigned. Education, Experience, and Knowledge High School Diploma or equivalent. Experience with diverse and vulnerable populations. Excellent customer service skills. Knowledge of Microsoft Office programs. Skills and Abilities Computer skills; Familiarity with typical office technologies. Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance. Effective oral and written communication skills; the ability to communicate clearly. Organized, attention to detail, and punctual. Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information. Ability to multi-task and manage multiple projects with effective time management skills. Ability to perform duties with or without reasonable accommodations without endangering self or others. Conditions Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license. Able to attend meetings or training opportunities to enhance expertise and performance as scheduled. Willing to travel on Agency business at Agency reimbursement rates. Able to occasionally lift up to 35 lbs. Must successfully pass mandatory pre-employment drug and background screening.