Major Responsibilities:

Provide assistance to prospective, applied, and current students covering a wide range of detailed information relevant to students pursuing Career and Technical Education. Handle incoming calls related to CTE programs for the Enrollment Center and Tier 3 SmartView ticket escalations from the Blackboard Answer Center. Assist students in completing online processes including admissions applications and online orientation, including helping them access information in MyIvy, IvyLearn, and other online platforms. Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, workstudy opportunities, veteran benefits, Pell lifetime eligibility, employment and industry trends, career guidance, and questions regarding the financial implications of repeating coursework. Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores. Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds. Escalate complex issues and questions to subject matter experts. Make appropriate referrals to other campus departments and campus resources including, but not limited to: Career Services, Workforce Alignment, Advising, Tutoring, and Academics This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards

Hiring Range:

This role is budgeted between $40,000 - $44,000 per year.

Work Hours/Location:

• Daytime hours. Evenings and weekends may be required during peak enrollment seasons or as needed This position is funded through Perkins funds, with grant funding scheduled to end in June 2027. Continued employment beyond the grant funding period is not guaranteed and will be contingent upon the availability of alternative funding or renewal of the grant.

Minimum Qualifications:

Associate degree required Two years of relevant experience. Must possess strong customer service and interpersonal skills. Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

Bachelor's preferred. Prefer at least two years of direct experience in one or more of the following: CTE, registration, records, financial aid, admissions, or higher education. Understanding of industry trends and applicability of CTE toward achieving individual outcomes. Official college transcripts required upon hiring, and employment contingent on acceptable criminal background checks. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

Our comprehensive benefits package includes:

Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks) Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note:

Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights. At Ivy Tech, you'll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana's only full-fledged community college, we're deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you'll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. 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