at Staffing Solutions Organization LLC in Augusta, Maine, United States Job Description The Child Care Eligibility Specialist is a front‑line support role responsible for assisting families and child care providers participating in Maine's Child Care Affordability Program (CCAP) , funded through the Child Care and Development Fund (CCDF) . This position serves as a primary point of contact, providing support through phone, email, and in‑person interactions , while completing eligibility‑related administrative work and offering basic technical assistance (such as portal navigation and login support). The CCES applies federal and state policy to review applications, determine eligibility, and support provider agreement processes in a fast‑paced, customer‑focused environment. Key Responsibilities Serve as a front‑line customer support resource for families and child care providers via phone, email, fax, mail, and in‑person interactions Process and review CCAP applications to determine financial and program eligibility in accordance with federal and state regulations Apply policy and procedures on a case‑by‑case basis , exercising independent judgment to assess unique family circumstances Support Child Care Provider agreement processes for providers reimbursed with CCDF funds Provide basic technical support for the Baxter system, including portal navigation, login assistance, and common user issues (within established procedures) Complete administrative tasks including file maintenance, scanning, and documentation management Respond to general inquiries and assist State Financial Resource Specialists (FRSs) with operational support tasks Participate in monthly supervision and team meetings , workload reviews, and case discussions Assist with special projects as assigned (e.g., mailings, system updates, rule changes) To view full details and how to apply, please login or create a Job Seeker account