An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
Nonexempt Designated in Connect 700 Program for Applicants with
Disabilities:
Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary This position provides exemplary customer service and support to both internal and external constituents in locating and obtaining services and provides timely and accurate information which may result in moving prospective students through the enrollment funnel. This position requires a strong working knowledge of all service areas of admissions and is expected to work collaboratively with other Student Affairs offices on more in-depth inquiries. The CSS Senior requires a high level of professional customer service and knowledge to research, investigate, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This includes providing complicated specialized information regarding policies and procedures in high-pressure, high-volume situations. This position includes additional specialized project work based on the need of the Office of Admissions to support the operations. This position also provides administrative support, which may include but is not limited to data entry, management of student files and records, and document imaging. This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.
Qualifications Minimum:
Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes. Skill in data entry sufficient to compile, sort, and verify data accuracy before entering; and the ability to check input and output data for completeness, accuracy, and discrepancies. Ability to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods. Analytical and problem-solving skills along with a high level of attention to detail and organizational skills. Skills in the areas of interpretation of information, computation, ability to work well under pressure and deal will people in a professional manner. Ability to perform duties with a minimum of supervision and must make appropriate decisions.
Preferred:
Commitment to creating equitable experiences for diverse student populations. Experience providing at least 1 year of direct customer service in a college or university setting. Knowledge of Normandale academic programs, requirements and admissions processes. Demonstrate initiative to trouble-shoot and correct incomplete and complicated application and admissions issues. Knowledge of College, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy, FERPA, and admissions. Professional working proficiency in Spanish, Somali, Hmong, or Russian. Application Details How to Apply To view the full job posting and to apply please go to: specific job posting: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/Bloomington/Customer-Svc-Special-Senior_
JR0000005333.
Contact If you have questions about this position, contact Heather Nova at heather.nova@normandale.edu or 651-259-3637. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Heather Nova at heather.nova@normandale.edu. Why Normandale Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the
EAP:
mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services:
Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. Other Information Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
