Follow your calling, Find your career!!

Salary Range:

$21.00

• $22.

00 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Mecklenburg County Department of Community Resources strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

Position Summary:

The Economic Benefits Technician provides essential operational, administrative, and frontline support to advance case management within the Economic Services Division. Serving as a primary point of contact, this role delivers high-quality customer service to Mecklenburg County residents via phone, email, in-person, and at designated facilities. Key responsibilities include guiding clients through the application process, resolving case issues, and assisting with self-service technology. Additionally, the technician manages high-volume data entry and document tracking using specialized government software, while providing reception backup to support leadership and daily operations

Please Note:

Notice:

This is a temporary position with an anticipated end date of June 18th, 2027 (subject to change based on business needs). Under the terms of Mecklenburg County's benefit plans and policies, this position is not eligible for County benefits and will not be eligible for any paid holidays or paid time off.

Assessment:

The Eligibility Specialist Assessment will be sent to the applicant's email address if chosen to move forward in the hiring process. Applicants must be able to pass the required Eligibility Specialist Assessment with a score of 80% or higher. If you earn a score of 80% or more, then you have passed the assessment and will be notified if you are selected for a panel interview. Applicants that score below a score of 80% or higher will have to reapply to the next posting and retake the assessment.

Performance Expectations Notice:

This role requires the successful completion of a structured training program and continuous adherence to departmental performance and quality standards. If you do not meet initial benchmarks, you will get extra training and an opportunity to re-test. In accordance with Mecklenburg County Human Resources Policy, failure to meet job performance expectations may lead to termination.

Work Location:

This position is located at the Catherine M. Wilson Center at 301 Billingsley Rd, Charlotte, NC 28211.

Primary Work Schedule:

Monday

• Friday, 8:00 am to 5:00 pm (This is an in-office position, telework is not available).

Essential Functions:

• Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems
• Process applications for single program basic benefits
• Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
• Perform data entry and maintain system files and databases on clients, providers, and program services
• Maintain basic knowledge of multiple social services programs
• Perform work in a high volume, fast-paced environment with continual customer interaction
• Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
• May be required to staff shelters in the event of a disaster

Minimum Qualifications Experience:

Minimum of two years of experience in customer service with direct interaction with members of the public or successful completion of the CPCC Caseworker Training Program (or another participating program).

Education:

High School Diploma or equivalent

Licenses and Certifications:

• May require a valid

North Carolina or South Carolina Driver's License Preferred Qualifications:

• Experience providing customer service in a high-volume environment
• Experience conducting customer interviews
• Experience using multiple computer systems while assisting customers
• Familiarity with social services, human services, or public assistance programs such as the Food and Nutrition Service program
• Bilingual (Spanish and English) proficiency, oral and written

Knowledge, Skills, and Abilities Knowledge of:

• Principles and processes for providing effective customer service including meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Modern office practices, procedures, and equipment
• Familiar with social service programs
• General office practices, procedures, and equipment
• Basic interviewing and information-gathering techniques
• Basic computer applications and electronic information systems

Skills:

• Active Listening:

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Service Orientation; actively looking for ways to help people

• Customer Service:

  Providing professional, courteous, and responsive service in a variety of customer interactions

• Communication:

  Conveying information clearly and effectively verbally and in writing

• Organization:

  Effectively managing customer interactions and assigned responsibilities

• Computer Navigation:

  Effectively navigating multiple systems and applications while assisting customers
• Being aware of others' reactions and understanding why they react as they do

Abilities:

• Communication:

  Clearly convey information and ideas to customers and colleagues in a manner that promotes understanding
• Continuous Learning /

Applied Learning:

Learn and apply new procedures, systems, program information, and responsibilities

• Contributing to Team Success /

Collaboration:

Actively participating as a member of a team to move the team toward the completion of goals; working effectively and cooperatively with others; establishing and maintaining good working relationships

• Customer Focus:

  Provide responsive and professional service while recognizing customer and organizational needs

• Adaptability:

  Adjust effectively to changing responsibilities, priorities, procedures, and operational needs

• Managing Work:

  Effectively managing one's time and resources to ensure that work is completed efficiently

• Quality Orientation:

  Perform assigned duties accurately and consistently while maintaining attention to detail

•

Motivation Fit:

Perform effectively within the responsibilities, expectations, and values of the position and organization

Computer Skills:

Proficient in various computer applications including Microsoft Office Suite, with the ability to learn and navigate agency-specific systems.

Work Environment:

Works in an office setting with moderate noise.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements, or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Apply Now Share Save Job