Performs all the following functions:

intake, collecting client data, adding and removing clients to the waiting list, scheduling appointments in Compass/NCFAST as well as answering phone calls, sending out letters, and putting together packets. Makes changes to client cases, including transferring cases, updating addresses and phone numbers, changing Primary Care Providers, updating persons page information, and documenting contact changes. Sets up appointments for clients based on Hearing Officer Schedules. Reserves meeting rooms, prepares documents for hearing, and assists the Hearing Officer and caseworkers as needed. Gathers information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies. Refers to eligibility manuals and utilizes agency procedural guidelines in accomplishing the work. Provides information to clients on program requirements based upon the information provided in the unit's manual. Information contained in these regulations is clear but must be explained to clients with varying levels of understanding. Collects, processes, scans, and distributes incoming mail and faxes. Ability to develop and maintain cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image. Performs other related duties as assigned.

POSITION SPECIFIC FUNCTIONS

Crisis Assessment -Low Income Energy Assistance Program (LIEAP): Responds to questions from applicants. Accepts LIEAP applications via phone, fax, email, EPASS and in person. Schedules LIEAP appointments with clients when needed. Interviews applicants applying for LIEAP via telephone or in person and processes applications within the allowable programmatic timeframes. Seasonal position from November through April (funding permitting), 40 hours per week Monday-Friday.

MINIMUM QUALIFICATIONS

Education and Experience:

High School Diploma or an acceptable equivalency diploma (GED), and six (6) months public contact experience.

PREFERRED QUALIFICATIONS

Education and Experience:

High School Diploma or an acceptable equivalency diploma (GED), and (1) year of paraprofessional or clerical public contact experience

Special Requirements:

Proficiency in NC FAST. Fluent in Spanish and English.

PHYSICAL DEMANDS

Must be physically able to operate a variety of machinery and equipment including computers, , copiers, facsimile machines, calculators, printers, telephone, etc. Must be physically able to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting but may involve walking or standing for periods of time.

WORK ENVIRONMENT

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