If you have a love for children and enjoy fostering their "a-ha" moments… join our team! We are seeking an enthusiastic enrollment specialist with a love for children and a desire to make a positive difference every day. As a Lightbridge enrollment specialist your days will be filled with helping families enroll in childcare filled with laughter, learning and hugs! Our nurturing culture isn't only for children, it's for everyone in our Circle of Care. When you join the Lightbridge Academy family , you become part of a team of lifelong learners, who are passionate about children and families… just like you are. You will quickly realize that we are more than just a daycare. We are a place where memories are made. Our teachers get to impact the lives of infant, toddler, preschool, and pre-k children while earning the title of early childhood experts!

Position Overview:

The Center Enrollment Specialist is a customer-focused team member dedicated to supporting the enrollment process at the center level. This role ensures that every prospective family receives an exceptional first impression, timely follow-up, and a seamless tour and registration experience. Working closely with the Center Director, this position helps drive enrollment growth through excellent communication, organization, and service.

Key Responsibilities:

Lead Management & Family Communication Serve as the first point of contact for inquiries via phone, email, and walk-ins Enter and update leads in the CRM system and maintain accurate records Promptly follow up with all prospective families to schedule tours and answer questions Tour Coordination & Support Prepare for and conduct tours when needed, or assist the Director with tour scheduling and materials Ensure the center is tour-ready, clean, and welcoming at all times Provide enrollment packets and help families complete required forms Administrative Enrollment Support Track and report enrollment pipeline weekly to the Center Director Assist with sending out welcome emails, enrollment confirmations, and orientation materials Manage tour calendars, event sign-ups, and promotional items Event Support & Community Outreach Plan, coordinate, and execute enrollment-focused events such as open houses, community days, family fun nights, and seasonal themed events to attract and engage prospective families. Partner with the Center Director to develop and implement Local Area Marketing (LAM) initiatives, including visiting local businesses, attending community fairs, connecting with neighborhood parent groups, and networking with pediatricians and family-oriented businesses to generate leads. Create promotional materials such as flyers, social media posts, sign-in sheets, and event invitations with guidance from the Center Director, ensuring materials align with brand standards and current enrollment campaigns. Engage warmly with attending families during events, providing information about the center's programs, capturing contact information, and addressing questions to encourage tour scheduling. Collect, track, and enter lead information from events into the CRM system promptly, ensuring timely follow-up and clear communication with prospective families. Collaborate with the Director to evaluate event effectiveness, including attendance, lead generation, and conversion outcomes, and adjust strategies for future events based on results. Actively seek opportunities for the center to participate in or sponsor community events to increase visibility and drive qualified leads into the enrollment pipeline.

Qualifications:

1-2 years of experience in customer service, sales, or administrative support in childcare Friendly, professional demeanor with strong communication and follow-up skills Detail-oriented and highly organized Comfortable using email, phone systems, and CRM tools (training provided) Able to work flexible hours, including evenings or weekends for events Benefits of joining our team full time: • Flexible schedules! Generous paid time off Flexible pay options to meet your needs Career advancement and paid training! We'll even pay for your CDA! Full health benefits including Vision, Dental & Life insurance 401K future savings plan with company match Exclusive discounts on everyday purchases, like cell phone bills Employee mentoring including hands on training and support Safe and healthy center environment with our advanced air purification system If it does, apply now to join our team! •Lightbridge Academy centers are independently owned and operated and actual benefits may vary by location. Each location owner is responsible for the staffing and management of their center location(s) and team members. All questions should be directed to the specific center location owner.

IND-CC-Rutherford Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance

Work Location:

In person