Enrollment Specialist (HEa)

• Admissions Office (Assistant Director of Enrollment Systems)

• POSITION DETAILS

• The Assistant Director of Enrollment Systems assists the Admissions Office with the day-to-day administration and effective use of technology infrastructure supporting enrollment management at The City College of New York.

Reporting to the Senior Associate Director of Admissions, the Assistant Director supports the maintenance and optimization of systems used for recruitment, admissions processing, student onboarding, and enrollment communications. The Assistant Director works with the Associate Director and other members of the Enrollment Management team to assist in the implementation of technology-supported processes that improve operational efficiency, data accessibility, and the prospective student experience. The position collaborates with campus partners, including Information Technology, Institutional Research, Student Affairs, and Academic Affairs, to support the effective use of enrollment systems and ensure that established data governance, operational, and institutional standards are followed. The Assistant Director assists with the administration, integration, and effective use of core enrollment technologies, including Slate CRM and the university student information system, CUNYfirst. The position supports the use of these systems throughout the student lifecycle, from prospect engagement through admissions and matriculation. In addition to the CUNY Title Overview information, other key duties include, but will not be limited to, the following:

• Assist the Associate Director and senior enrollment leadership in implementing and maintaining communication plans that promote CCNY to prospective students.
• Assist in developing and maintaining training resources, including codebooks, user guides, reference materials, and other documentation. Provide training and technical assistance to new and existing users as needed.
• Provide day-to-day support for campus use of Slate CRM and CUNYfirst to facilitate recruitment, admissions, onboarding, and enrollment communications across Enrollment Management, Student Affairs, Academic Affairs, and administrative offices.
• Support the Associate Director and other enrollment systems staff in maintaining system workflows, processes, and automation used for recruitment, admissions operations, and student onboarding.
• Work with Institutional Research and Information Technology, as directed, to support the development and maintenance of reports, dashboards, and analytics tools used to monitor recruitment and admissions activities.
• Perform routine data imports, exports, updates, and reporting processes in accordance with established procedures and data standards.
• Review enrollment system processes and workflows and bring opportunities for improvement to the attention of the Director or appropriate supervisor.
• Assist with the development, testing, and maintenance of scripts, automation tools, and other system enhancements designed to reduce manual processes and improve operational efficiency.
• Work with units across Enrollment Management, including recruitment, admissions operations, student onboarding, and communications, to provide system support and help address operational needs.
• Monitor system-related issues and user requests, provide troubleshooting and assistance when appropriate, and escalate complex technical or operational issues to the appropriate staff or campus partner.
• Assist with testing system updates, new functionality, integrations, and communications prior to implementation.
• Perform related duties as assigned.

• QUALIFICATIONS

• Bachelor's degree and four years' related experience required.
• Four(4) years of related experience in enrollment management, admissions systems administration, higher education technology, or a related field.

• Preferred Qualifications:

• Experience supporting CRM platforms or enterprise systems used in admissions or student services.
• Experience with data management, reporting tools, and analytics in support of enrollment operations.
• Master's degree in higher education administration, information systems, data analytics, or a related field.
• Experience supporting Slate CRM in an admissions or recruitment environment.
• Experience with system integrations, automation tools, and process optimization.
• Knowledge of enrollment marketing technologies, digital engagement tools, and student communication platforms.
• Strong analytical, project management, and cross-functional collaboration skills.

• CUNY TITLE OVERVIEW

• Administers enrollment processes and related functions.
• Collaborates with management team in the development of admission and enrollment goals, strategies, and initiatives; participates in planning enrollment events.
• Analyzes and interprets quantitative and qualitative student enrollment data to prepare reports for management.
• Recommends and implements improvements to existing technical systems and office operations.
• Serves as resource reference to interpret and comply with University and College enrollment policies.
• Prepares and reviews student communication materials.
• May coordinate aspects of student entry from point of allocation to include orientation, advisement, and collection of admitted student documents.
• May supervise office operations and/or department budget
• Performs related duties as assigned.

Job Title Name:

Enrollment Specialist

• CUNY TITLE

• Higher Education Assistant
• FLSA
• Non-exempt

• COMPENSATION AND BENEFITS

• Salary Range:

  $85,556
• $94,017.

Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

• HOW TO APPLY

• If you are viewing this job posting in CUNYFirst, please click on "" on the bottom of this page and follow the instructions. If you are viewing this job posting externally, please apply as follows:
• Go to www.cuny.edu and click on "Employment"
• Click "Search job listings"
• Click on "More options to search for CUNY jobs"
• Search for Job Opening ID number:
• 32770
• Click on the "" button and follow the instructions.

PLEASE NOTE THAT YOU MUST UPLOAD A COVER LETTER AND RESUME AS ONE DOCUMENT IN ANY OF THE FOLLOWING FORMATS

doc, .docx, .pdf, .rtf, or text format.

• CLOSING DATE

• November 19, 2026

• JOB SEARCH CATEGORY

• CUNY Job Posting:

  Managerial/Professional

• EQUAL EMPLOYMENT OPPORTUNITY

• CUNY encourages people with disabilities, minorities, veterans and women to apply.

At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

32770

Location:

City College of New York Job Type:

Full-Time