Enrollment Specialist - Enrollment Operations Sinclair Community College - 4.2 Dayton, OH Job Details Full-time From $50,695 a year 10 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance Life insurance Retirement plan Qualifications Client relationship management Student database management Client database systems Cultural competency Working with students from diverse cultural backgrounds Data interpretation Data-driven problem-solving Customer information system software Associate's degree Quality data entry Customer data entry Full Job Description The Enrollment Specialist, reporting to the Assistant Director of Enrollment Operations, is entrusted with delivering frontline enrollment services to students at the Welcome Center . This role emphasizes exceptional customer service, comprehensive support, and a holistic approach to problem-solving in key areas such as registration, financial aid, placement assessments, and general student inquiries. The Specialist provides guidance on institutional policies, procedures, and processes to prospective and current students, parents, and other stakeholders. Additionally, the Specialist will collaborate with the Assistant Director on escalated issues as necessary. This position requires the ability to troubleshoot and address complex, multi-departmental challenges, ensuring that student concerns are met with a proactive, comprehensive review of records and circumstances, aiming to resolve or offer informed guidance on multiple interrelated issues. Other duties may be assigned as needed to support the Welcome Center's mission. The salary for this position begins at $50,695.00 and is determined commensurate with education and experience. Why you'll love

Sinclair:

The following are some of the benefits that professional staff with Sinclair College receive: Tuition Waiver for

You and Your Family:

Employees and eligible dependents can take advantage of tuition-free access to Sinclair courses and programs.

Generous Retirement Benefits:

Build your future through participation in OPERS, including a 14% employer contribution.

Exceptional Time Off:

Enjoy more than four weeks of vacation and personal leave, more than three weeks of sick leave annually, and 14 paid holidays each year. Health Benefits That Work for

You:

Choose from competitive medical, dental, and vision plans designed to support you and your family's health and well-being. Peace of Mind for the

Future:

Full-time employees receive employer-paid life insurance and long-term disability coverage.

Professional Growth Opportunities:

Continue your education and career development with tuition reimbursement and ongoing professional development support.

Work-Life Balance and Wellness:

Access programs, resources, and events that support your personal well-being and professional success. SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Principal Accountabilities Deliver exceptional front-line customer service and support to students across Enrollment Services functions, including Registration and Student Records, Placement Testing, Financial Aid and Scholarships, and the Bursar's Office Serve as a primary point of contact for students by providing accurate, timely, and comprehensive information regarding enrollment processes, policies, procedures, and student account inquiries Resolve complex student issues and transactions efficiently and professionally, exercising sound judgment and making informed decisions that support positive student enrollment outcomes Maintain accurate and detailed documentation of all student interactions, inquiries, and resolutions within the college's student information system in accordance with institutional standards and compliance requirements Provide student support through multiple service channels, including in-person, phone, email, and digital communication platforms, ensuring a consistent and high-quality service experience Participate in ongoing training, professional development, and process improvement initiatives to maintain current knowledge of institutional policies, systems, and best practices Other duties as assigned Requirements Minimum of an associate's degree required; bachelor's degree preferred Minimum of one year of customer service experience required; experience with student enrollment services preferred Strong oral, written, and presentation skills required Proficiency in data management and accurate data maintenance within information systems (e.g. Colleague) or customer relationship management software required Demonstrated effectiveness in collaborative, team-based environments required Strong commitment to cultural sensitivity and proven ability to communicate and engage effectively with a diverse student population required Demonstrated skill in data analysis and interpretation within information systems, along with the ability to make independent, informed decisions required Accurate data entry within information systems preferred Ability to respond to guidance from leadership and meet performance expectations in a fast-paced student service environment required Flexibility to work evening and weekend shifts may be necessary