Admissions Assistant Pleasant Lake Villa - 3.0 Parma, OH Job Details Full-time 1 day ago Qualifications Customer communication High school diploma or GED Full Job Description Position Summary The Admission Assistant supports the admissions process for the facility by coordinating referrals, assisting with resident intake procedures, maintaining admission records, communicating with hospitals and families, and ensuring a smooth transition for new residents. This position serves as a key liaison between referral sources, prospective residents, families, and facility staff while delivering exceptional customer service and maintaining compliance with regulatory requirements. Essential Duties and Responsibilities Assist with processing inquiries and referrals for long-term care, skilled nursing, rehabilitation, and other facility services. Coordinate admission paperwork and collect required documentation prior to resident admission. Communicate with hospitals, physicians, case managers, discharge planners, families, and other referral sources regarding admission status. Verify insurance coverage, Medicare, Medicaid, and other payer sources as directed. Schedule and coordinate facility tours for prospective residents and family members. Prepare admission packets and ensure all required forms are completed accurately and timely. Enter resident information into electronic health record (EHR) and admission tracking systems. Maintain admission logs, census reports, referral records, and related documentation. Assist with obtaining physician orders and other required medical information for admissions. Collaborate with nursing, social services, therapy, and business office staff to facilitate timely admissions. Follow up on pending referrals and maintain ongoing communication with referral sources. Ensure compliance with HIPAA and all federal, state, and facility regulations regarding resident information. Welcome new residents and families and provide orientation to facility services and procedures. Support marketing and census development efforts through professional customer service and relationship building. Perform other duties as assigned. Qualifications Education High School Diploma or GED required. Associate degree in Healthcare Administration, Business Administration, Marketing, or related field preferred. Experience One (1) to three (3) years of experience in healthcare admissions, customer service, medical office administration, or long-term care preferred. Experience with Medicare, Medicaid, managed care, and insurance verification preferred. Experience working with electronic medical records (EMR/EHR) systems preferred. Knowledge, Skills, and Abilities Strong interpersonal and customer service skills. Excellent verbal and written communication abilities. Ability to maintain confidentiality and handle sensitive information appropriately. Knowledge of long-term care admissions processes and healthcare regulations preferred. Strong organizational skills and attention to detail. Proficient in Microsoft Office Suite, including Outlook, Word, and Excel. Ability to prioritize multiple tasks in a fast-paced environment. Ability to work collaboratively with interdisciplinary teams. Professional appearance and demeanor. Pleasant Lake Villa - Parma Rooted in the

Community:

Pleasant Lake Villa is proud to serve the Parma community with a tradition of excellence in care. We're more than a facility—we're a trusted partner in health and healing.

Our Mission:

"Our Family Caring for Yours" means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally. What We Offer Employees A strong sense of purpose and community Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice Full-time nurse practitioner support and interdisciplinary collaboration A workplace that values your unique contributions and encourages continuous learning. We See You as a

Whole Person:

Just like our residents, our team members have physical, emotional, social, and intellectual needs. We're committed to supporting your well-being and helping you succeed. We are an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or disability.