Full Job Description Job Details Recruitment Closes:

9/9/2026

Starting Salary:

$5482 per month•

Benefits:

Medical, Dental, Retirement, Paid Leave and more

FTE:

Full-time FLSA status:

Non-exempt Unit:

QA Location:

Salem, OR Reports to: Program Manager Union status: Unrepresented Salary placement is based on education, training, and relevant experience, consistent with the agency's pay practices. Join Our Team! NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency dedicated to supporting older adults and people with disabilities through programs that promote dignity, choice, and independence. We are seeking individuals who are committed to public service, value teamwork, and provide respectful, high-quality service to the communities we serve.

We Offer Excellent Benefits Agency-Sponsored:

Medical and Dental Insurance - 100% paid for employees and 90-98% covered for dependents Generous Paid Time Off and holidays Public Employees Retirement System (PERS) participation Employee Assistance Program (EAP) Long-Term Disability Insurance Supportive and collaborative work culture

Employee-Sponsored:

Deferred Compensation (457 Plan) Life Insurance Short-Term Disability Insurance Supplemental Plans such as accident, critical illness, and legal coverage General Description Provides ongoing support to Case Management staff and their managers in maintaining high quality services through training, quality assurance reviews, technical assistance, program guidance, and workload support. Essential Functions 1. Provide initial and ongoing training to develop and enhance employee knowledge and skills 2. Provide quality assurance 3. Provide program guidance and technical assistance 4. Provide workload and leadership support 5. Facilitate confidence in the Quality and Training Specialist, and therefore the Agency and programs 6. Protect consumers and reduce Agency risk 7. Provide excellent customer service in a professional manner Secondary Functions Supports Agency and Quality Assurance & Training Unit by overseeing and working on special projects as needed. Supervisory Responsibilities None Minimum Qualifications A qualified applicant will have a minimum of six (6) years of experience which demonstrates the knowledge, skills and abilities required. The following qualifications will be considered as meeting the minimum requirements: Bachelor's degree in social sciences or a related field of study A minimum of two (2) years of experience working with social service or public benefit programs with similar populations, one (1) year of which should be in a case management role. Experience in training others. Knowledge, Skills, and Abilities The successful applicant must have the following general skills, including the ability to: Speak, read, write and understand English and follow verbal and written instruction Apply evaluation, analytic and writing skills Apply regulations and policies relevant to work performed Read, interpret and explain policies to others Organize and prioritize tasks to meet required time timeframes Collaborate and coordinate with others Work effectively with a wide variety of individuals and small groups Build relationships and network Exhibit excellent interpersonal communication and listening skills Exhibit good judgment, and use courtesy and tact The successful applicant must have the following job-specific skills, including the ability to: Maintain knowledge of Agency programs, and gain advanced knowledge in areas related to case management Obtain thorough knowledge of Agency policies, procedures and program tools related to case management work Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like CAPS, Oregon ACCESS, etc.). Explain and present complex technical information Identify, track and correct errors Train others through a variety of methods such as classroom training, written materials, electronic means, including videoconference, etc. Maintain knowledge of training techniques Learn and apply state, federal, or program policies and regulations Train, coach, mentor and provide effective correction Maintain thorough knowledge of compliance and quality requirements Learn and apply policies, regulations, requirements and rules around mandatory reporting, and involving privacy and confidentiality Understand the function and relationship of other job positions within the agency Attend necessary meetings to maintain up-to-date knowledge and skills required to perform the duties. Other Requirements The successful applicant must have the following skills, including the ability to: Support the agency's mission, ethics, and values Secure and maintain a driver's license valid in the state of Oregon, or an acceptable alternative means of transportation Commit to regular attendance as it is required to meet the demands of this job Pass a criminal background check successfully Maintain and share information according to privacy regulations Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation Complete necessary work as assigned Work Environment and Physical Demands Eligibility Specialists typically work in an office environment.

They must be able to:

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