Temp to Hire Housing Specialist opportunity!

General Summary :

This position is responsible for the processing of initial and continued eligibility examinations for applicants, residents and participants in the agency's housing programs

Responsibilities:

Conducts initial and ongoing client eligibility in accordance with required timelines, policies and procedures. Creates application packets. Establishes appointment dates in accordance with prescribed timelines. Uploads documents into client portals. Receives and evaluates client documents and declarations for sufficiency. Compares and contrasts reporting to prior records to assess for inconsistencies. Conducts telephone, video conferencing and/or in-person interviews in accordance with prescribed procedure for methodology. Verifies (as applicable) supporting documentation related to date of birth, social security number, citizenship status, residency, income, assets and deductions. Performs data input into agency software. Works effectively with applicants, residents and participants to ensure understanding of rules, obligations, processes, results and next steps. Escalates disputes or inaccuracies in a timely manner

Qualifications:

A minimum of high school diploma or equivalent required, with one year of experience in a related field preferred. Bilingual Proficient with Microsoft Office Suite (Word, Excel, Outlook) or related software. Ability to learn new software. Knowledge of and/or demonstrated ability to learn, apply, interpret, and explain organizational policies, procedures, laws and regulations. Strong customer service skills with the ability to establish and maintain effective relationships with agency clients, other agencies, and the public.

Pay:

$18.00 - $20.00 per hour

Work Location:

In person