An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
Admissions & Registration Specialist (CTY Enrollment Services) Johns Hopkins University - 4.0 Baltimore, MD Job Details Full-time $21.80 - $37.80 an hour 20 hours ago Qualifications High school diploma or GED Video conferences (communication methods) Full Job Description Affiliated Office Address Baltimore, MD, United States Requisition
ID 122231
Date Created August 19, 2026 Job Function Student Services Exempt Status Non-Exempt Shift Type Full Time Schedule Mon-Fri 8:30-5:00 Worksite 02-
MD:
Mount Washington Campus Work Modality Hybrid:
On-site 60-89% of hours worked (
Ex:
3-4 out of 5 days/week) Founded in 1979, the Johns Hopkins Center for Talented Youth (CTY) is a center for innovation dedicated to advancing the field of gifted education through research on testing, programs, and other supports for advanced learners. On the premise that advanced learners come from every community and every demographic, we aim to understand and inform how these students need to be nurtured to achieve their full potential as learners and global citizens. CTY also runs in-person and online academic programs for bright learners to cultivate a community of advanced learners and connect students in and outside the classroom. Reporting to the Associate Director, Enrollment Services, we are seeking Admissions & Registration Specialist (ARS) who will play a vital role as families and students navigate through the eligibility, admission and registration segments of the enrollment. As a gateway to CTY programs and offerings the ARS is responsible for executing the procedures and policies related to determining applicant eligibility for CTY programs and services. The role is also responsible for executing registration activities, maintaining student records, reporting, and providing excellent customer service. It is imperative that this role develop and maintain collaborative relationships with internal and external customers, as well as possess the ability to prioritize effectively, excellent proactively solve problems, manage multiple projects simultaneously with high levels of accuracy. Specific Duties and Responsibilities Application Mgmt. & Admissions/Eligibility Reviews student prerequisite information and test scores and enters approved scores into student information system. Proactively resolves customer issues including access to the CTY family portal and registering for courses. Communicates with families to determine eligibility for CTY programs and manages requests for exceptions. Coordinates admission functions for new and returning students including eligibility for course registration. Records Management & Student Services Maintains student records in the student information system. Updates student and family records including merging duplicates, grade corrections and demographic information. Prepares requests for student academic records, including Talent Search certificates, program completion certificates, student course evaluations, and official academic records. Registration & Course Management. Coordinates all registration functions such as new and returning student registration, transfers, drops, enrollment certifications, cancellations for non-payment, reinstatements and third-party group registrations. Data entry of CTY course offerings, site information, tuition and fees. Works with enrollment management, HR and academic teams to add course sections, increase class quotas or cancel courses. Miscellaneous Resolves all incidents and requests within defined SLA. Provides substantive reports, quality control and data analysis. Serves as a primary tester SIS enhancement. Assists with the training of new employees as needed. Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records. Physical Requirements The incumbent will be required to communicate regularly via email, Teams, Zoom, telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings. Special Knowledge, Skills, and Abilities Microsoft Office Suite with advanced Excel skills. Proficient with SharePoint and effective use of advanced software applications. Outstanding customer service skills including effective listening. Excellent interpersonal skills with ability to work collaboratively as part of a team. Ability to work effectively with staff, parents and students from a variety of diverse backgrounds. Familiarity of federal, state and local laws and regulations pertaining to student privacy. Knowledge of standardized tests for grades k-12. Exceptional verbal, written and interpersonal communication skills. Demonstrated organizational skills with proven ability to prioritize workload. Adaptable to changes in technology. Familiarity with CampDocs and Freshdesk. Ability to analyze and collaborate on innovative solutions and the implementation of solutions. Bi-lingual skills preferred. Experience with SIS preferred. Additional Information Applicants must be authorized to work in the US. The successful candidate(s) for this position will be subject to a pre-employment background check. All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect. Minimum Qualifications High School Diploma/GED required. Four years' administrative/academic related experience. Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula. Preferred Qualifications Bachelor's Degree strongly preferred. Experience in registration, financial aid or student records preferred.
Hybrid/Mount Washington Campus Department name: CTY Enrollment Services Personnel area: Academic and Business Centers Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law https:
//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.