Bilingual Administrative Specialist

Company Overview Milestone Therapy Inc. is a pediatric home-based therapy company specializing in Speech, Occupational and Physical Therapy. We have built a reputation as a company where employees feel appreciated and supported. Summary We are seeking a Bilingual Administrative Specialist to support our pediatric therapy services. This role serves as the first point of contact for families, guiding them through the intake and onboarding process. The position is primarily remote, with initial training conducted in person. Responsibilities Serve as primary contact for new patient inquiries Coordinate with families to gather required intake documentation in a timely manner to initiate services without delay Verify insurance information and eligibility using online verification systems Maintain consistent communication with families, therapists, and referral partners to coordinator services Send physician orders and follow up as needed until received Maintain accurate patient records in EMR systems Ensure compliance with HIPAA regulations Maintain a high standard of customer service when supporting patients and families. Qualifications Bilingual (English/Spanish)- REQUIRED Experience in healthcare intake or medical office preferred Strong communication and organizational skills Proficient in EMR systems with an understanding of medical terminology preferred Familiarity with HIPAA regulations and documentation requirements Excellent communication and customer service skills Ability to manage multiple tasks efficiently in a fast-paced environment Understanding of insurance benefits is helpful Self-motivated with the ability to work independently Must be able to travel to Waxhaw, NC for initial training Training Training and onboarding are conducted in person in Waxhaw for approximately three to four weeks, after which the role transitions to remote work. If you are passionate about making a difference in the lives of children and thrive in a supportive environment, we invite you to apply today and become a part of our dedicated team at Milestone Therapy!

Job Type:

Full-time Pay:

From $19.00 per hour Application Question(s): Why are you looking for a new position? Please describe a typical day in your current position. From start to finish. Include roles and responsibilities. What interests you most about this position? Ability to

Commute:

Waxhaw, NC 28173 (Required)

Work Location:

Hybrid remote in Waxhaw, NC 28173