This position has onsite requirements of 1-2 days per week. This is a 7.5 hour a day Monday through Friday 8:30am until 5:00pm Job Summary The Direct Pay Analyst is responsible to perform activities involving the membership's eligibility for maintaining health benefits, assisting callers (members and dependents) with membership's health benefit eligibility requirements, generating and sending monthly Direct Pay invoices and processing affiliated incoming checks/credit card payments, process refunds, and verify/update lay off and disability status dates. They are also responsible for assisting with the maintenance of Express Scripts or other eligibility related systems. Essential Duties Direct pay Benefits for Retired Members and the Dependents Generate and send monthly Direct Pay Invoices Process Direct Pay payments Request Direct Pay refunds Process Direct Pay Billing Requests (Pension/Death Benefits) Recurring Credit Cards forms and spreadsheet review Assist callers with inquiries regarding eligibility Verify and update monthly Lay-Off and Disability status dates with locals and participants Process new hire forms Maintain the eligibility mailbox Miscellaneous Duties Back-up functions in absence of members of

Eligibility Unit:

Extended Benefit Analyst Position Qualifications High School Diploma or GED equivalent required, Previous computer experience (Microsoft Office Suite or related) required, Minimum of 1 year customer service experience required, Minimum of 1 year data entry experience preferred Required Skills Strong data entry skills/proficient typing Work efficiently in multiple window applications on dual monitors Excellent telephone/interpersonal skills Must be detailed oriented with good organizational skills, Must be able to work well within a team but also independently. Physical Requirements Prolonged periods of sitting at a desk, talking on the phone, and working on a computer.

Pay:

$19.25 - $21.50 per hour Expected hours: 37.5 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) data entry: 1 year (Required) Ability to

Commute:

Newtown Square, PA 19073 (Required)

Work Location:

Hybrid remote in Newtown Square, PA 19073