Information and Referral Specialist Area Agency on Aging Palm Beach/Treasure Coast Inc. West Palm Beach, FL Job Details Full-time $17 - $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Spanish English High school diploma or GED Phone triage Associate's degree Full Job Description Job Description Provides information and referral services to seniors, people with a disability and caregivers calling the Helpline. Specialists use a data base to problem solve and provide resources for callers in Palm Beach, Martin, St. Lucie, Indian River and Okeechobee Counties.

Position is required to:

Enter documentation into data base Schedule appointments using scheduling program. Provide information and referral services to clients over the phone Identify and problem solve solutions to caller's concerns using database and knowledge of other community resources. Recognize when a caller is experiencing a crisis or requires advocacy and provide appropriate assistance and referrals Work with consumers over the phone to elicit needed information in order to properly assess needs Identify and relay information on appropriate referrals to community resources Maintain confidential records and databases Qualifications Possess a high school diploma or GED and a minimum of one year of work experience OR Possess an associate degree from an accredited college or university OR Possess a bachelor's degree from an accredited college or university Will be required to successfully complete specialized training Bi-lingual in Spanish/English a plus Bi-lingual in Creole/English a plus Remote after in-person training

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person