NOW HIRING - REMOTE POSITIONS

Eligibility Specialist | Case Managers | Customer Experience Professionals We are seeking motivated, dependable, and customer-focused professionals to join our growing remote team. We are currently hiring for three full-time positions : Eligibility Specialist, Case Manager, and Customer Experience Professional. All positions are 100% remote (with only the occasional need to report to an office) and offer a consistent 40-hour workweek , paid time off, holiday pay, and company-provided equipment.

Available Positions:

Eligibility Specialist Assist customers with eligibility-related processes, documentation, account information, and program requirements. The ideal candidate is detail-oriented, organized, and comfortable working with confidential information while providing excellent customer service. Case Manager Support clients by providing critical resources and efficiently processing utility assistance applications. Evaluate needs, determine eligibility, provides self sufficiency coaching, and connects clients with resources. Customer Experience Professional Serve as a primary point of contact for customers by answering questions, resolving issues, providing accurate information, efficiently and accurately processing application information. The ideal candidate is professional, patient, and comfortable communicating through multiple channels.

Compensation & Benefits Pay:

$16.25-$17.25 per hour

Full-Time:

40 hours per week Remote Work Paid Time Off (PTO) Paid Holidays / Holiday Pay Company-Provided Equipment Training and support provided Required Qualifications High School Diploma or GED required 1 year exp. in a call center, experience conducting client interviews, maintaining case documents, assessing needs. Strong verbal and written communication skills Ability to work independently in a remote environment Reliable attendance and ability to maintain a consistent 40-hour workweek Basic computer and internet skills Ability to protect and maintain confidentiality of customer information Professional and customer-focused approach Technology Requirements Because these are remote positions, applicants MUST meet the following technology requirements: Personal smartphone required for completion of required Multi-Factor Authentication (MFA) Applicant must be able to use and maintain access to their personal smartphone throughout employment Minimum internet download speed of 200 Mbps is required Reliable high-speed internet connection is required Applicants may be required to verify internet speed and technology capabilities before beginning employment Work Environment These positions are designed for individuals who are comfortable working from home while maintaining professionalism, productivity, and excellent customer service. Employees will be provided with the equipment necessary to perform their job duties, subject to company policies. If you're dependable, customer-focused, comfortable with technology, and looking for a full-time remote opportunity, we encourage you to apply. For consideration you MUST go to www.

XCELStaffing.com and apply!

Pay:

$16.25 - $17.25 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Paid time off Work from home

Education:

High school or equivalent (Required)

Experience:

Call Center:

1 year (Required) Multi computer

System:

1 year (Required)

Work Location:

Hybrid remote in Kalamazoo, MI 49001