Bilingual Customer Enrollment Specialist Stay Connected Management Inc Pflugerville, TX Job Details Full-time $18 - $24 an hour 4 hours ago Benefits Paid training Qualifications Foreign language proficiency Energy sales Customer communication Customer relationship management Leadership Customer interaction during outreach Full Job Description Bilingual Customer Enrollment Specialist Pflugerville, TX | Full-Time | W2 $600-$900 Weekly Base

+ Commission | Weekly Pay | Paid Training English & Spanish Bilingual Preferred Good With People in Two Languages? Put That Skill to Work. Some customers know exactly what they're looking for. Others just need someone who can explain their options without making things complicated. Our client is expanding its residential energy campaign throughout the Pflugerville and North Austin market and is hiring a Bilingual Customer Enrollment Specialist to work directly with customers inside established retail partner locations. You'll help English- and Spanish-speaking customers understand available residential energy services, programs and enrollment options , answer questions and guide interested customers through the enrollment process. This is a full-time customer service, enrollment and sales position with a weekly base, additional performance-based commission and paid training. Previous energy experience is not required . What You'll Actually Be Doing Your day will be active and highly customer-facing. You'll work face-to-face with customers inside partnered retail locations rather than spending your day sitting behind a desk or making cold calls. You'll be responsible for: Engaging customers inside established retail locations Communicating with customers in English and Spanish when needed Starting natural, professional conversations with shoppers Building rapport and creating a positive customer experience Asking questions to understand current household energy needs Educating customers on available residential energy services and programs Explaining program details, pricing and enrollment requirements clearly Helping customers understand and compare available options Generating qualified customer interest Answering questions about services and enrollment Guiding interested customers through the enrollment process Maintaining accurate customer and enrollment information Building relationships throughout the customer interaction Developing productive relationships with retail employees and store leadership Maintaining current campaign and program knowledge Tracking customer interactions and individual performance Working toward individual and team enrollment goals Participating in ongoing customer service, energy and sales training Great Sales Doesn't Start With a Pitch. It starts with understanding the customer. What are they currently using? What questions do they have? What matters to their household? What options are available to them? Your role is to make that information easier to understand. You'll learn how to take customers naturally through: Conversation → Discovery → Education → Options → Enrollment The goal isn't to give everyone the same presentation. It's to listen first, educate clearly and help the customer make an informed decision. That's a skill that translates far beyond energy sales. Compensation$600-$900 Weekly Base

+ Commission Weekly Pay | Full-Time | W2 | Paid Training Starting weekly base compensation within the advertised range is determined by experience and applicable compensation criteria. Performance-based commission is earned in addition to base compensation. Commission earnings vary according to individual results and the applicable compensation plan. Complete compensation details are reviewed during the interview process. Bilingual? That's an Advantage Here. The Pflugerville and greater Austin market serves customers from a wide range of backgrounds. Being able to communicate comfortably in both English and Spanish allows you to create a better experience for more customers. We're especially interested in candidates who: Communicate confidently in English and Spanish Enjoy meeting and talking with new people Can comfortably initiate conversations Naturally build relationships Have strong customer service instincts Listen before recommending a solution Can explain information clearly Enjoy working toward measurable goals Are motivated by performance and earning potential Take coaching and feedback well Are dependable and professional Have full-time availability Can work weekends when required by the retail schedule Your Background May Already Be a Fit We can teach residential energy. We're looking for people who already know how to communicate, listen and work with customers.

Candidates often transition successfully from:

Bilingual Customer Service

• Retail
• Restaurants
• Serving
• Bartending
• Hospitality
• Front Desk
• Banking
• Insurance
• Wireless
• Call Center
• Enrollment
• Events
• Promotions
• Marketing
• Customer Relations
• Sales Entry-level candidates and recent graduates are encouraged to apply.

What You'll DevelopCustomer Enrollment Learn how to guide a customer from initial interest through completed enrollment. Bilingual Customer Relations Use English and Spanish to create stronger customer experiences and clearer communication. Residential Energy Develop working knowledge of residential energy services and customer programs. Consultative Sales Learn how to identify needs before explaining available options. Customer Acquisition Understand how engagement, education and relationship building develop into new customer accounts. Communication Become more confident explaining programs, pricing and enrollment information. Relationship Building Develop trust with customers and retail partners throughout the enrollment process. Interested in Growth? Strong performers may have opportunities to develop additional experience involving: New-Hire Training

• Bilingual Training Support
• Team Leadership
• Sales Coaching
• Assistant Management
• Territory Development Advancement is based on demonstrated performance, reliability, leadership ability and business needs.

Work Environment This is an in-person customer enrollment and retail sales position serving Pflugerville and the surrounding North Austin market. This is not remote, work-from-home, door-to-door or call-center sales. The position requires direct customer interaction and full-time retail availability, including weekends when scheduled. Relevant Experience & Career Interests This opportunity may be relevant to candidates interested in bilingual customer service, Spanish-speaking jobs, customer enrollment, enrollment specialist, customer service representative, energy sales, residential energy, retail sales, bilingual sales, customer relations, customer experience, account representative, sales representative, customer acquisition, retail associate, lead generation, entry-level sales, paid training and leadership development.

Pay:

$18.00 - $24.00 per hour

Work Location:

In person