User Support Specialist (onsite required-TS/SCI eligibility required) Data Machines Arlington, VA Job Details Full-time $75,000 - $100,000 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Parental leave Vision insurance 401(k) matching Professional development assistance Retirement plan Qualifications Network administration Top Secret Clearance On-site technical support Email customer support GPO Programming languages DHCP DoD 8570 DNS IAT Technical support via email CompTIA Security+ RMF IAT Level II PowerShell Active Directory management Ticketing system technical support IT risk management

Full Job Description Job Description Location:

Reston, VA or Arlington, VA (on-site)

Clearance Requirement:

TS w/ SCI eligibility

Job Description and Responsibilities:

Data Machines is seeking talented, tenacious, and highly motivated individuals with service desk experience to provide front line user support in an on-site environment. Data Machines is participating in the deployment of an advanced platform environment for creating and harnessing leading edge cyber operation capabilities. The platform will be distributed across location, organization, and security domains. There will be engagement with many stakeholders beyond Data Machines including other peer organizations and the government project sponsors. Those who join in this role will be tasked with enabling hundreds of highly technical developers to achieve mission success in service of a critical national security need. Successful applicants will be able to work directly with operators and stakeholders. Prior to gaining clearance, this is an on-site hybrid position with one to two days a week in the office. The office is located in Reston, VA. Once cleared and read on, the position is on-site at a client location in Arlington, VA five days a week.

Schedule and Coverage:

The position may transition to a shift-based schedule based on program and operational coverage requirements. Candidates should be prepared for assigned coverage hours within the 8:00 a.m. to 11:00 p.m. Eastern Time (ET) timeframe. Specific schedules and shift assignments will be determined based on mission and staffing needs.

Minimum Qualifications:

Previous experience conducting face-to-face Tier 1 user support Hold a current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE, CCNA Security, CYSA+,etc.) Experience using ServiceNow, Remedy or a similar ticketing system Comfortable using multiple communication channels (email, ticketing, chat, conferencing) to assist users Experience working with Microsoft Active Directory networks and associated services (DNS, DHCP, Group Policy, Distributed File System, etc.) Experience with Risk Management Framework controls Experience with scripting languages such as

PowerShell, Bash Desired Qualifications:

Previous experience providing user support in a highly dynamic, innovation driven environment with constantly changing requirements Previous experience with Linux operating systems and deploying Linux VMs Interest and willingness to level up your software development and system operation skills and responsibilities Previous work providing user support within a MS Cloud and/or Azure government platform Familiarity with administration of Azure Cloud resources such as: virtual machines, virtual networks, blob storage, and secrets managers

Pay:

$75,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Security clearance: Top Secret (Required) Ability to

Commute:

Arlington, VA 22240 (Preferred)

Work Location:

In person