Customer service & call center Utilities assistance specialist

UTILITIES ASSISTANCE SPECIALIST.

madison, wisconsin Posted 7 days ago Closes 9/27/2026 Job details Summary Spherion $20.00 per hour Temp to Perm 8:00 AM

• 5:00 PM Industry customer service & call center (Office and Administrative Support Occupations) Reference number S_179732 We're recruiting for a temp-to-hire Utilities Assistance Specialist for a community-focused non-profit organization in Wisconsin working with your local utility company.

If you are motivated by helping others and enjoy a role where your communication skills make a direct impact on individuals in need, this is an ideal opportunity. As a key member of the intake team, you will help local residents navigate essential energy assistance programs and provide the guidance they need to achieve long-term stability.

Role Highlights:

• $20.00 per hour
• Monday through Friday 8:30 AM to 5:00 PM with extended hours until 6:00 PM on Tuesdays and Thursdays
• On-Site
• Full-time

•

Temp-to-Hire Responsibilities:

What You'll Do:

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and conduct intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff ...
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team

Skills:

• Previous experience in a non-profit or social services setting is a plus

Qualifications:

What You'll Bring:

• High school diploma or equivalent
• Proficient math and computer skills for processing applications and data entry
• Previous experience in a call center environment or professional office
• A patient, outgoing personality with a genuine interest in helping low-income populations
• Ability to follow detailed instructions and maintain a high level of confidentiality
• Comfort working in a busy front-desk and phone-based environment If you have customer service experience and helping others is your calling, don't wait, apply now for the Utilities Assistance Specialist role!

#SPH1003 Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility). Show more key responsibilities

What You'll Do:

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and conduct intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team experience 1-4 years skills
• Previous experience in a non-profit or social services setting is a plus qualifications

What You'll Bring:

• High school diploma or equivalent
• Proficient math and computer skills for processing applications and data entry
• Previous experience in a call center environment or professional office
• A patient, outgoing personality with a genuine interest in helping low-income populations
• Ability to follow detailed instructions and maintain a high level of confidentiality
• Comfort working in a busy front-desk and phone-based environment education High School share this job.

send via e-mail print it Get in touch. We are here to help you with your questions. DW Deb Wethal debwethal@spherion.com