Assistant Executive Director

Description Job:

Assistant Executive Director Community:

The Reserve at

Lone Tree Position Summary:

The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.

Key Responsibilities:

Operational Leadership:

Partner with the ED to support day-to-day operations across all departments and ensure operational consistency. Support departmental leaders in executing operational, service, and hospitality standards. Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency. Support department leaders in maintaining operational discipline, staffing stability and accountability. Step in to support or lead operational oversight when ED is unavailable. Leadership & Team Development Provide leadership support and guidance to department heads. Reinforce a culture of accountability, collaboration, and service excellence. Navigate operational challenges and difficult conversations with professionalism and sound judgment. Support the development and performance of the community leadership team. Serve as a trusted operational partner to the ED. Resident Experience & Community Presence Promote a luxury hospitality mindset and ensure a high-touch resident experience. Maintain a visible presence within the community and engage regularly with residents, families, and team members. Support the delivery of personalized services and programs that elevate the resident experience. Ensure the community environment reflects the quality and standards of the Reserve Collection brand. Operational Consistency & Standards Support the execution of company policies, procedures, and operational standards. Reinforce consistency in service delivery and operational execution across all departments. Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction. What Success Looks Like in

This Role:

Strengthen operational consistency and disciple across the community Build credible and supportive relationships with department leaders Maintain a visible and engaged leadership presence with residents, families, and staff Reinforce luxury service expectations and Reserve Collection brand standards Support the Executive Director as a reliable operational partner Demonstrate leadership maturity and sound judgment in addressing operational challenges Contribute to a culture of accountability, collaboration, and service excellence