City/State:

Nyack, New York Department:

Administration_4

Work Shift:

Day Work Days:

MON-FRI Scheduled Hours:

Day Scheduled Daily Hours:

8

HOURS Scheduled Weekly Hours:

40

Hourly Rate/Range:

0 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. A. Provides administrative / secretarial support and assistance to the Vice President & Chief Medical Officer and reporting areas, including credentialing areas. Responsible for performing advanced, diversified and confidential secretarial duties requiring broad and comprehensive administrative skills and experience. B. Essential Job Qualifications 1.

Education:

High School graduate required. Bachelors' degree preferred. 2.

Experience:

Minimum of 4 years' work experience as an Executive Assistant, preferably in a hospital setting. 3.

Training/Certification:

4.

Licensure:

N/A 5.

Other:

Experience with MS Word, Excel and Power point required. Must have the ability to multi-task in a high paced environment with outstanding attention to detail. Excellent organizational & communication (internal and external) skills required. Hospital-Wide Standards A. Organizational Demonstrates adherence to Nyack Hospital "We Care" standards including:

WORKING TOGETHER

"I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact."

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT

"I will be accountable, responsible, and self-directed in all aspects of my work at all times."

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION

"I will demonstrate positive communication in a clear, courteous and appropriate manner at all times."

• Answer the phone within three rings if possible and identify myself, my department, and ask, "How may I help you"?
• Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.
• Respond to e-mails in a courteous manner, with-in twenty-four hours.

APPEARANCE

"I will dress in a manner that reflects a professional and positive image of the hospital at all times" Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.

• Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.

RESPONSIVENESS

"I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers."

• Respond to patient call lights and ask if I can assist. (No Pass Zone).
• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE

"I will strive to 'do my best everyday' in exceeding customer expectations."

• Anticipate and address my patients', families and visitors needs.
• Avoid negativity and exhibit a "can-do" attitude.
• "Manage up" fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
• Exit elevators to accommodate our patients' first.
• Acknowledge people in the hallway by smiling and making eye contact.
• Help lost guests and new employees by escorting them to their destination.

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.