Child Welfare Specialist Trainee 1-3 -- Louisiana Child Safety Response Center (LCSRC)

Department

MISSION DCFS

is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters. Department VISION We care for the well-being and safety of Louisiana's people. Department VALUES Treating all people with dignity, compassion and respect, while providing services with integrity. We're looking for Child Welfare Specialists to join our team as Customer Services Representatives in the Louisiana Child Safety Response Center (LCSRC). The Louisiana Child Safety Response Center (LCSRC) serves as the first point of contact for individuals reporting concerns of child abuse, neglect, or other child welfare issues. Operating as a 911-style Call Center for child abuse and neglect, the LCSRC is responsible for receiving and assessing reports through phone calls, electronic submissions, and other communication channels. Customer Service Representatives (CSRs) gather critical information, determine the nature and urgency of each situation, and ensure that the appropriate personnel and resources are notified in a timely and accurate manner. This role is critical to ensuring the safety and well-being of children through prompt and thorough screening, assessment, and referral. The position requires strong communication, decision-making, and multitasking skills in a fast-paced, high-stress environment. Three years of experience in child welfare; OR Six years of full-time work experience in any field; OR A bachelor's degree.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT

Possession of a high school diploma or equivalent. A current driver's license and access to a personal vehicle.

NOTE:

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in

R.S. 15.587.1

(c). The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Receive and screen intake reports via phone, mail, fax, or email. Gather sufficient information needed to make an appropriate and sound decision at intake. Complete the required forms, conducts thorough search via agency data systems and inputs reported information into data systems. Provide quality customer service through the use of listening skills, interviewing skills and through the provision of information relative to community resources. May serve as the lead worker in absence of supervisor and may perform duties as assigned. Attends and participates in formalized training programs and seminars relative to child abuse/neglect and investigative techniques. Performs other duties as assigned.

Position-Specific Details:

Appointment Type:

This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Career Progression:

This vacancy may be filled as a Child Welfare Specialist Trainee, 1, 2 or 3 depending on experience.

Work Schedule:

Typically, work hours are 8:00 am to 4:30 pm, Monday - Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location:

Baton Rouge, La- State Office • In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on a SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys. In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.

NOTE:

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in

R.S. 15.587.1

(c). Must possess a valid driver's license & access to a personal vehicle.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. •Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact: Tr'Yan Kador via email tryan.kador.dcfs@la.gov Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.