JOB OVERVIEW

The Research Representative manages all paperwork and calls on elevated cases through the enrollment process, which includes communicating with AAAs, CAOs, and OLTL, completing all necessary tasks that correspond to a case, and communicating with the applicant. High school diploma or GED required. Bachelor degree is preferred. Minimum 3 years of related work experience required.

Job Description :

Work hours: 8:30 AM - 5:00 PM EST, Monday - Friday. Pay Rate $17.50/hour Hybrid schedule; will have to travel to the Harrisburg IEB office one week out of the month due to contractual obligations. Will have to conduct walk-in appointments for consumers and other stakeholders Assists in completion of high-level / escalated, sensitive cases throughout the entire application process (inbound/outbound phone calls, emails, outreach, document processing, etc.) In contact with internal / external entities via email/phone (such as government agencies, legal offices, social workers, case managers, departments within the IEB project, and more) on a consistent basis. Responsible for tracking 40-60 cases and ensuring timely completion of those cases. Able to retain extensive knowledge about the entire HCBS application process to work various kinds of case types and assist other departments within the IEB project. On the phone consistently, whether making outbound calls to entities or receiving inbound calls for other staff member cases.

Job Type:

Full-time Pay:

$17.50 per hour

Work Location:

Hybrid remote in Harrisburg, PA 17110