Administrative Asst/Intake Specialist Boutique Law Firm-Downtown Norfolk, Virginia Norfolk, VA Job Details Full-time $31,200 - $39,520 a year 12 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Retirement plan Qualifications Teamwork Active listening Attention to detail Client services Multi-line phone systems Full Job Description Company Description Boutique Family Law firm in the heart of downtown Norfolk handling divorce, custody, visitation, support, adoptions, protective orders, post divorce enforcement and court appointed juvenile and domestic relation matters. Our firm is committed to delivering high-quality legal services and attentive client support. The team values professionalism, integrity, and clear communication in every client interaction. Staff members work collaboratively to manage client matters efficiently and maintain organized case files. The office environment emphasizes respect, teamwork, confidentiality, and reliable administrative support to help attorneys focus on client advocacy. Role Description The Admin Asst/Intake Specialist is a full-time, on-site role based in Norfolk, VA. This position is responsible for managing incoming calls, greeting clients, and handling initial intake information in a professional and courteous manner. Day-to-day tasks include scheduling appointments, maintaining client records, organizing files, and providing general clerical and administrative support to attorneys and staff. The role also involves preparing basic correspondence, managing office supplies, and assisting with document routing and data entry to ensure accurate and timely case processing. The Admin Asst/Intake Specialist works closely with the legal team to support smooth office operations and a positive client experience. Qualifications Client Service and Communication Compassionate and empathetic, while maintaining professional boundaries and confidentiality Clear and professional in person, by phone, email, and text Strong active-listening skills Patient with clients experiencing stress, anger, grief, or conflict Judgment and Emotional Intelligence Able to de-escalate upset or demanding callers Recognizes urgent issues and escalates them appropriately Comfortable enforcing office policies politely and consistently Organization and Reliability Dependable, punctual, and consistently present during office hours Detail-oriented and accurate with names, dates, contact information, and deadlines Highly organized and able to manage multiple priorities Proactive rather than waiting for constant direction Follows established procedures and checklists Completes tasks fully and confirms that matters have been resolved Maintains accurate notes and records of communications Recognizes that reliable front-desk coverage is essential in a small firm Intake and Client Screening Asks sensitive questions tactfully and without sounding judgmental Collects complete and accurate intake information Communicates confidently Follows up promptly with prospective clients Administrative and Technical Skills Comfortable managing a multi-line phone system Strong calendar and appointment-scheduling skills Accurate data-entry and document-management skills Proficient with email, Microsoft Office, Teams, and shared calendars Maintains orderly electronic and physical files Protects confidential information when using technology and communicating electronically Boutique-Firm Mindset Flexible and willing to help outside a narrow job description Understands that one person's absence or unfinished work affects the entire firm Resourceful and able to solve routine problems independently Accountable and willing to acknowledge and correct mistakes Consistent in following firm procedures, even during busy periods Invested in protecting the firm's reputation and client experience Compensation is competitive and based on experience and qualifications. Starting pay ranges from $31,200-$39,520. Additionally, we offer a comprehensive benefits package that includes paid time off (PTO), paid holidays, health insurance, retirement plan matching, and other performance-based incentives.

Pay:

$31,200.00 - $39,520.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you have working proficiency with email, Microsoft Office, shared calendars, and general office technology? Can you reliably report to work on time and provide consistent front-desk coverage for the hours of Mon-Thurs from 8 am-5 pm and Fri. from 8:30 am to 3 pm? Are you comfortable communicating with clients and prospective clients who may be upset, frustrated, or under significant stress? Are you willing and able to maintain strict confidentiality regarding clients, prospective clients, cases, appointments, and firm information? Do you understand that this position cannot provide legal advice, predict case outcomes, or make unauthorized promises? Are you comfortable handling multiple telephone lines, greeting visitors, scheduling appointments, receiving payments, and recording detailed messages and intake forms accurately? Are your compensation expectations within the position's stated range? Ability to

Commute:

Norfolk, VA 23510 (Required)

Work Location:

In person