Office Support Specialist Northside Hospital United States, Georgia, Holly Springs Sep 22, 2026 Performs a wide variety of administrative, secretarial and clerical duties which directly support the overall operations of the department. Assignments are characterized by a high degree of knowledge and application of department policies, procedures and operation. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction. Position is characterized by the ability to prioritize and organize multiple assignments. Incumbent may be expected to shift primary assignment and or location as needed in accordance with schedules and staffing needs. Arranges for efficient and accurate collection of information for orderly registration of patients. Collects and distributes patient information, billing information, and collection information. Makes patients aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patient and others to maintain sound community relations. The Office Support Specialist II performs a variety of tasks to support the Center for Perinatal Medicine operations at Northside-Atlanta, Alpharetta, Cherokee, Forsyth, Gwinnett, and Midtown campuses. Call Handling

Answer incoming lines

Handle or transfer call as appropriate

Schedule patient appointments

Patient Appointment Scheduling

Schedule new and follow-up patient appointments

Obtain patient demographics, clinical indications, referring physician and/or patient specific preferences as applicable

Utilize print physician schedules to make appointments

Check-In /

Check-Out:

Welcome and greet patients upon Check-In / Check-Out

Verify insurance and referring physician

Update applicable changes in scheduling system

Provide forms to patients for completion as well as procedure-specific brochure as applicable

Schedule return visit

Chart Preparation:

Obtain medical records, insurance referral, and referring physician order for upcoming visit

Assemble packets for procedures

Assemble patient charts to include applicable hospital forms, patient's medical records, referring physician orders, and insurance referrals as applicable

File Room:

Medical Report Distribution (Electronic Export / Fax, US Mail, Hand Delivery)

Exporting (Northside H.I.S. & referring physicians)

Delivery of reports for in-house patients

File Management (Quality Review, Filing of Labs and Medical Reports, Purging of Records)

Retrieve and sort mail daily, open and process as appropriate

Transcription of medical reports, letters, or other physician correspondence

Charge Entry:

Accurate account identification

Selection of appropriate CPT(s) as indicated by physician or nursing personnel

Enter / Cancel patient charges

Insurance /

Precertification:

Obtain insurance referral for upcoming visit

Obtain insurance precert for hospital and physician billing group, for all applicable E&M and CPT codes

Obtain and coordinate referral authorization to outside specialists

Label and batch all precertification documentation for Northside's Business office for scanning

Retrieve account type and authorization for Observation and Inpatients receiving services at CPM from STAR Financials

Forward charge sheet and business office face sheet to physician billing service

Quality Assurance

Charge Capture Analysis

Charge Entry Review

Precertification Review

Medical Chart Review

System Utilization

Cerner

• Scheduling, Report Retrieval, Daily Reconciliation
  McKesson Care Manager / Horizon Clinicals / STAR Clinicals
• order / charge entry and cancellation
  ViewPoint
• Ultrasound / Physician Reports
  STAR Financials
• Patient account review
  Outlook Web, G/P drives, Northside Intranet, Internet (Business use only)
  Fusion Manager
• Dictation Assignment / Search
  

Transport:

Appropriate transfer of Inpatients

Deliver / Retrieve instruments to / from sterile processing

Courier lab specimens to the lab

Office Supplies /

Maintenance of Facsimiles & Copiers:

Responsible for inventory and ordering of office supplies and equipment

Coordinates maintenance and repair.

Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager.

Promotes the continuous quality improvement process in all daily service issues and problem solving opportunities.

Communicates regularly with departmental staff on daily basis and keeps management informed.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED

High school Diploma or equivalent.

Two (2) years clerical / secretarial experience.

Excellent communication and people skills.

Level of proficiency in the use and application of Microsoft Word and Outlook.

Must complete Revenue Cycle Training and pass test within 3 months

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

Post high school education.

Prior physician practice or medical work experience.

Prior collections experience in a Medical Setting

Basic knowledge of insurance billing and collections procedures

CPAR or CHAA certified.