Job Description Title:

Dental Biller Department :

Billing Classification:

Full-Time/Non-Exempt Reports To:

Revenue Cycle Supervisor Direct Reports:

None Position Summary The Dental Biller for Charlotte Community Health Clinic is responsible for dental insurance claims, dental payments, denials, and appeals. They will collect and post payments from both patients and insurance companies, keep track of dental patient accounts, and communicate billing information with patients. The Dental Biller will keep a monthly record of dental claims for reporting purposes. They will also help with prior authorizations as needed. CCHC Core Requirements Patient Centered Customer Service

• Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization. Caring and Compassion
• We provide empathic comfort to those in distress and share kindness in all interpersonal interactions. Respectful Communication
• We communicate openly, honestly and without judgment while honoring each individual's uniqueness and assuming the best of those with whom we interact. Teamwork
• We are members of a diverse interdisciplinary team working together to meet a common goal. Accountability
• We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions. Customer Safety
• We recognize and correct potential hazards to protect our customers and ourselves.

Key Responsibilities Arranges payments, manages accounts, and monitors/tracks delinquent accounts. Regularly follows up with dental staff to ensure all patient encounter information is charted before sending claims. Utilizes dental knowledge to accurately record treatments on the billing statements. Creates and establishes payment methods with patients for delinquent accounts, tracks payments, and follows up with patients when gaps in payment occur. Collects outstanding balances from patients. Sends monthly statements to patients. Provides requested dental billing reports as needed. Submits proper documentation to appeal insurance denials. Educates patients on the billing process. Maintains the highest level of confidentiality in work. Follows all policies and procedures of the clinic. Reports any compliance issues to supervisor. Consistently maintains quality results by following the clinic's policies and procedures. Participates in job enhancing opportunities such as training and seminars. Serves CCHC's clinical population by adhering to all local, state, and federal laws. Contributes to the team by sharing creative input and challenging ideas. Timely filing of insurance claims, electronically and/or by paper. Reviews and corrects claims as needed. Reviews information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information to ensure clean claim submission. Regularly meets with supervisor to report issues or obstacles with regard to clean claim dental billing and to report trends or issues with insurance reimbursement. Performs other duties as assigned. Regularly meets with the Dental Billing committee to keep them abreast of updates in the dental billing arena. Minimum Qualifications High school diploma, GED, or equivalent. Valid NC driver's license and reliable transportation. Previous medical or dental billing experience is required. Other Skills, Knowledge, and Abilities Strong communication and interpersonal skills. Bilingual in English and Spanish is highly preferred. Proficient in Microsoft Office Suite. Strong customer service skills. Ability to maintain the highest level of confidentiality. Able to adapt and shift in a dynamic environment. Excellent time management skills. Ability to work independently and as a team. Physical Demands and Work Environment The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. The physical demands associated with this position include but are not limited to: frequent lifting, bending, climbing, stooping, and pulling; frequent repetitive motions; continuous standing and walking; repetitive movement of hands and fingers (typing and/or writing); lifting of greater than 50 pounds. The noise level in the work environment is low, consistent with that of a typical office. Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran's status, or religion. Company Description Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to affordable, quality, and comprehensive health care. We accept most major health insurance plans, as well as Medicaid and Medicare. For patients without health insurance, we offer a discount program based on income and family size. Our organization is growing! At present, we have three standalone sites as well as additional satellite locations. We are thrilled about the expansion of care that our growth allows us to provide. Our goal is to recruit, develop, and retain a team that not only meets the minimum job qualifications, but shares our passion for serving those who need it most. For more information about us, use the link below: https://charlottecommunityhealth.org/en/ Benefits Medical Insurance Dental Insurance Vision Insurance Short Term & Long Term Disability Life Insurance 401K Retirement Plan w/ discretionary match Paid Time Off (PTO) Holiday Pay Employee Assistance Program (EAP) EO Employer Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran's status, or religion.