Revenue Cycle Support Agent

Revenue Cycle Support Agent - Dental Group Position Overview We are seeking a skilled Revenue Cycle Support Agent to join our dental DSO billing team This role is responsible for managing outstanding patient and insurance accounts, following up on unpaid claims, and ensuring optimal cash flow for our multi-location dental practice network. The ideal candidate will have strong analytical skills and experience in dental billing collections. Key Responsibilities Review and work aged accounts receivable reports (30, 60, 90+ days) Follow up on unpaid insurance claims via phone calls, online portals, and written correspondence Research claim status and identify reasons for payment delays or denials Resubmit corrected claims and appeal denied claims when appropriate Track claim resolution progress and maintain detailed follow-up logs Coordinate with clinical staff to obtain additional documentation for claims Prepare and submit primary and secondary insurance claims accurately and in a timely manner Ensure claims are submitted with correct CDT codes, procedure narratives, and supporting documentation Monitor claim submission confirmations and resolve rejected claims at clearinghouse level Maintain up-to-date knowledge of payer-specific submission requirements and deadlines Post insurance payments (EOBs/ERAs) and patient payments accurately to patient accounts Reconcile posted payments against expected reimbursements and identify contractual adjustments Identify and resolve payment variances, underpayments, and overpayments in a timely manner Process electronic remittance advices (ERAs) and manual EOBs with accuracy Batch and balance daily payment posting to ensure financial records are complete Coordinate with the billing team to resolve posting discrepancies and ensure month-end close accuracy Contact patients regarding outstanding balances and payment arrangements Explain insurance benefits and patient responsibility portions Set up payment plans and monitor compliance with agreed terms Process patient payments and update account statuses Handle patient billing inquiries and resolve account discrepancies Manage collection efforts in accordance with company policies and regulations Maintain accurate documentation of all collection activities Update patient demographic and insurance information Process write-offs and adjustments according to company policies Required QualificationsEducation and Experience High school diploma or equivalent required Associate's degree in healthcare administration, business, or related field preferred Minimum 3 years of experience in medical/dental accounts receivable or collections Experience with dental practice management systems and insurance billing procedures Previous experience in a multi-location healthcare environment preferred Technical Skills Proficiency in dental practice management software, preferably Dentrix Ascend and Open Dental Experience with insurance company online portals and electronic systems Strong computer skills including Microsoft Office Suite and Excel Ability to navigate multiple software applications simultaneously Knowledge Requirements Thorough understanding of dental insurance procedures and terminology Knowledge of CDT (Current Dental Terminology) codes and dental procedures Familiarity with various insurance plan types (PPO, HMO, Medicaid, Medicare) Understanding of HIPAA regulations and patient privacy requirements Understanding of coordination of benefits (COB) and claims processing workflows

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Employee discount Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

medical/dental accounts receivable or collections: 3 years (Required)

Work Location:

In person