GENERAL DESCRIPTION OF POSITION

The traffic processing clerk is responsible for providing administrative and clerical support in the processing of trafficrelated court cases. This role ensures accurate case recordkeeping, proper routing of citations, and compliance with statutory and procedural requirements across a variety of case types, including traffic infractions, non-criminal infractions, county ordinances and municipal ordinances. The clerk performs a range of case management, data entry, courtroom support, and customer service functions to support the efficient operation of the traffic department.

ESSENTIAL JOB FUNCTIONS

The tasks listed below represent essential job functions and exclude the marginal functions of the position that are incidental to the performance of essential job duties. The Clerk may assign additional responsibilities related to the area of work as necessary or during a declared emergency. Review, process, and maintain trafficrelated case filings, including traffic infractions, non-criminal infractions, county ordinances and municipal ordinances. Establish new cases, verify citation information for completeness and accuracy, and enter case data into the case management system. Review citations, affidavits, and related filings to ensure proper entry, routing, and followup in accordance with statutory and procedural requirements. Monitor case activity, deadlines, and required actions, generate notices, and ensure timely processing of hearings, suspensions, late fees, and other caserelated documents. Provide procedural information, case status updates, and payment or compliance guidance to the public, attorneys, and partnering agencies while maintaining confidentiality and neutrality. Process payments, affidavits of compliance, driver improvement school elections, and other caserelated submissions in accordance with Florida Statutes and Clerk policies. Attend and provide administrative support during traffic court hearings, including preparing case files, retrieving case information, and assisting judicial officers as needed. Maintain accurate and organized electronic and physical case files, ensuring all documents are properly scanned, indexed, and recorded. Coordinate with law enforcement agencies, including FWC, local law enforcement, and municipalities to resolve citation discrepancies or obtain missing documentation. Prepare and distribute reports, case summaries, and statistical information as required by the court or supervisory staff. Respond to inquiries in person, by phone, and electronically, providing clear, professional, and customerfocused service. Perform data entry, scanning, indexing, and qualitycontrol checks to ensure accuracy of information entered into the case management system. Maintain current knowledge of statutes, rules, and administrative orders governing department related processing.

QUALIFICATIONS

Verifiable, related work experience may be substituted in lieu of postsecondary educational requirements if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of postsecondary educational requirements is authorized as follows: Graduation from high school or possession of an accredited equivalency diploma. One (1) year of clerical or administrative experience required, preferably in a legal or governmental setting. Two (2) years preferred.

ESSENTIAL SKILLS AND ABILITIES

Exceptional ability to manage, track, and maintain accurate case files and related materials. Effective communication skills in English, both orally and in writing, with a strong command of business English, spelling, grammar, punctuation, and legible penmanship. High level of professionalism, ethical standards and discretion in handling confidential and sensitive information in compliance with state and federal regulations. Strong problem-solving and analytical skills to resolve issues and find solutions using available resources. Strong multitasking, prioritization, and time-management skills to meet deadlines in a fast-paced environment. Collaborative team player with strong interpersonal skills to build and maintain effective working relationships with the ClerkComptroller, Administration, vendors, stakeholders and staff. Ability to work independently with minimal supervision while managing workload efficiently and adapting to changing priorities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software tools and computer applications. Excellent attention to detail and accuracy in handling records and documentation. Flexibility to adapt to changing priorities and handle unexpected tasks efficiently. Ability to work effectively in a team environment, collaborate across departments, and engage in multiple initiatives simultaneously. Ability to comprehend and comply with state and federal regulations regarding confidential and sensitive data, retention requirements, and public records laws, including ClerkComptroller's restrictions on legal advice. Ability to provide training, guidance, and support to colleagues as needed. Excellent customer service skills to handle inquiries, resolve complaints, and provide a positive experience for the public and stakeholders. Commitment to organizational vision, mission, and values, with the drive and energy to take on higher levels of responsibility.

PHYSICAL REQUIREMENTS

Stationary Position:

Ability to sit or stand for extended periods, especially during meetings and desk work.

Mobility:

Capability to move around the office, attend meetings in different locations, and travel as required.

Manual Dexterity:

Use hands and fingers to handle paperwork, operate a computer, office equipment, and other necessary tools.

Climbing or Stooping:

Occasional bending, reaching, and kneeling for filing and organizing documents.

Visual and Auditory Skills:

Adequate vision and hearing to read documents, view computer screens, and communicate effectively in person and via various communication platforms.

Communication:

Speak clearly and effectively, both in person and over the phone, to communicate with team members, stakeholders, and partners.

Lifting and Carrying:

Occasionally lift and carry materials, documents, or equipment weighing up to 25 pounds.

Cognitive and Emotional Skills:

Maintain focus, attention to detail, and emotional composure, particularly in high-pressure situations.

Repetitive Motions:

Regular typing and data entry can involve repetitive hand and wrist movements.