TCSES Clerk (Juvenile Court Clerk)

Position Summary Works under general supervision of the Child Support Supervisor and Manager of the Parent Location/Process Department to collect prioritize and enter all time-sensitive and statistical data into the TCSES (Tennessee Child Support Enforcement Services) system and Parent Locator database accurately.

Pay Grade:

41 Salary Commensurate with Experience and Education Minimum Qualifications Three (3) years of experience in appropriate clerical, data processing or statistical work; AND High school diploma or possess GED; OR Two (2) years of appropriate clerical, bookkeeping, data processing or statistical work experience; and one (1) year of college study (30 semester hours or 36 quarter). Basic understanding of the screen flow and program logic of the TSCES system preferred.

PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities Processes receipts/sorts/clocks all IV-D/child support process received for service. Collects and enters all time sensitive data into TCSES relating to status of "service of process" on child support cases as required in Grant Contract. Collects and enters all Title IV-D case data/documentation into statistical database related to "service of Process" from issuance to outcome. Performs any functions assigned in the Parent Locator Department related to Title IV-D activity. Answers all inquiries from individuals or agencies such as the Shelby County Jail; bonding companies; attorneys and Court staff in person or by telephone through the Parent Location Department regarding Title IV-D cases. Oversees title IV-D case data and updates into OMS (Offender Management System). Performs other related duties as required or directed. KSAs Knowledge of the various documents issued by the Court and the IV-D Agency. Ability to maintain an established system of records and files. Ability to write and type documents for a variety of needs. Ability to work independently and prioritize time to meet grant performance requirements. Ability to handle the public with courtesy and tact. Ability to compose general correspondence. Ability to work with court officials and state staff. Knowledge of computer software programs. Ability to proficiently use a computer. Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff's Office, Division of Corrections or the Fire Department.