Location:

Tuscaloosa, AL About Our Company We are a growing rental services business with locations in Canada and the US. Our team is obsessed with customer service, and we've invested in a lot of software systems to allow us to make data-driven decisions and provide a premium level of service. Is this your next career move? We are conducting a confidential search to find the right person to come in and provide hands-on structure and support for internal teams while maintaining customer service excellence with efficient processes and systems. Responsibilities Oversee daily administrative and operational activities ensuring smooth and efficient office operations. Coordinate scheduling, inventory, safety compliance, dispatch and general office support. Reconciliation of accidents, reporting and follow up for improvements to Health and Safety. Conduct monthly safety meetings. Manage AP, AR, collections, invoicing and payroll/timekeeping processes. Maintain accurate records for employees, customers, financials and operations. Process sales orders and ensure proper entry into systems. Support customer service activities including responding to inquiries, resolving issues and coordinating requests. Maintain relationships with stakeholders. Ensure company policies, procedures and customer service standards are consistently followed. Use business systems to maintain accurate information, generate reports and support daily operations. Work collaboratively with management and cross functional teams to improve processes and operational efficiency. Occasional travel to other locations. What you'll bring to the table:

Organization and Administration:

3+ years of experience working in roles with administrative, customer service, and accounting responsibilities.

Communication and Documentation:

2+ years of experience as internal spokesperson for management, delivering and reinforcing business expectations, as well as ensuring complete and accurate business records are kept and all business activities can withstand scrutiny and pass an audit.

Cross-functional Collaboration:

experience working across different teams (sales, operations, finance, customer care, human resources, information technology) to meet deadlines, deliver projects, and maintain effective business operations.

Customer-Centric Approach:

strong focus on customer satisfaction and service, ensuring the company delivers a seamless experience.

Computer Skills:

proven mastery of a wide variety of software and ability to become an "expert" user of essential business systems. Walks the

Talk:

Builds a culture of accountability for themselves and the team.

Job :

Type:

Full time

Pay:

$16 - $19 per hour What We Offer

• Great company benefits
• Retirement savings program with company match
• Business casual workplace
• Supportive and collaborative team environment We invite applications from all qualified individuals, including those from traditionally underrepresented groups.

We are committed to employment equity and diversity in the workplace. Accommodations throughout the recruitment process are available for applicants with disabilities. We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.

Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Parental leave

Work Location:

In person