At Gorman Roofing Services, we're not just building roofs - we're building a team of individuals who share our passion for relationships, trust, and humility. If you're looking for a company that will invest in you, both personally and professionally, we might be the perfect fit. Job Overview We are seeking a dynamic and highly organized Office Administrator | Service Coordinator to join our team! This vital role combines office management, client service, and coordination responsibilities to ensure smooth daily operations. In this role, you will support the office with the essential functions necessary to achieve and maintain outstanding performance in Service and Operations. The Service Coordinator must have a strong background in excellent communication skills and customer satisfaction. Everyday responsibilities consist of invoice entries, scheduling, service work progress, and assisting with client needs. Working as a team player in all aspects, this position will be an ideal job if you are a self-starter who enjoys working in a fast-paced environment and takes great pride in their work. Duties & Responsibilities Work Order Management Generate purchase orders from Superintendents and Manager input, match receivers and invoices Verify warranty coverage for services and inform clients accordingly. Create and schedule work orders efficiently. Billing - General invoicing & necessary follow-ups Update and track work order statuses in client portals. Ensure completed work orders have clear, understandable descriptions. Send out Preliminary Notices, if needed Assist with Manufacturer Warranties Assists the Superintendents and Managers with any other duties and functions necessary to provide excellent customer service and maintain outstanding performance in Operations Client Communication Notify clients of service dates and communicate any delays promptly. Call clients for NTE (Not to Exceed) approvals as needed. Answer and assist customers, other departments via phone, email or in-person interaction Scheduling calls and/or emails with internal and external clients Create and manage proposals, including following up on open proposals. Employee Support Assist with the onboarding process for new employees, ensuring a smooth transition. Assist with payroll timesheets to ensure the accuracy of payroll entries to Paycom and follow-up with employees when necessary Assists with maintaining inventory records for trucks, equipment and materials in the warehouse Works with credit card systems to process and verify spending by production department personnel Incoming and outgoing mail and/or packages Office Supplies Inventory Other duties as assigned. Experience/Qualifications/Education Preferences High school diploma/GED required Bilingual in English and Spanish preferred College Degree or Associates Degree, recommended, but not required Eligibility to work in the U.S. Minimum of 3 years Administrative or customer service experience required Proficient in Microsoft Office and Excel skills Experience with different roofing systems and SmartCare preferred Knowledge of industry standards, regulations and laws Sage 100 and / or Paycom experience recommended, but not required Dataforma experience recommended but not required Skills & Attributes Highly motivated self-starter eager to accept challenges and driven to achieve results Detail oriented and able to multitask efficiently in a stressful fast paced environment Excellent verbal and written bilingual communication skills (English / Spanish) Analytical skills High ethical standards, honesty, integrity and professionalism

Pay:

$28.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person