Job Summary We are seeking a dynamic and organized Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation of technicians in the field, manage scheduling and vehicle dispatching, and deliver exceptional customer service. Your proactive communication skills and attention to detail will ensure smooth operations across our logistics network. This position offers an exciting opportunity to be at the heart of service planning and dispatching, supporting efficient road operations while maintaining high standards of customer satisfaction. Duties Coordinate and schedule vehicle dispatches using Field Service Management Software systems and dispatch software to optimize coordinating between technicians and staff. Manage incoming phone calls through multi-line phone systems, providing prompt assistance and accurate information to customers, drivers, and internal teams Maintain clear internal communication channels to relay dispatch instructions, updates, and operational changes efficiently Enter data accurately into logistics databases such as House Call Pro, ensuring all dispatch details are up-to-date and coordinated efficiently with staff and technician capabilities. Support fleet management activities by coordinating vehicle maintenance schedules, tracking vehicle status. Requirements Proven experience in technician planning and scheduling, communications with customers and office staff. Strong knowledge with service dispatch software, and fleet management tools Excellent communication skills with the ability to manage multi-line phone systems professionally using phone etiquette Proficiency in emails, Thumbtack, Housecall Pro, Dispatch, Fidelity Home Warranty, RedTeam Go Exceptional organizational skills with the ability to prioritize tasks in a fast-paced environment Ability to analyze logistical data to improve dispatch efficiency and resolve operational issues quickly Experience in customer service roles with a focus on internal communication and problem-solving skills Join us in a role where your organizational prowess and communication expertise will drive success in transportation logistics while delivering outstanding service. We value proactive team players committed to maintaining safety standards and operational excellence in a vibrant work environment.

Pay:

$23.00 - $30.00 per hour Expected hours: 30.0 per week

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Parental leave

Work Location:

In person