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Inn At The Pier Pismo Beach, Curio Collection by Hilton
Front Office Manager
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Scorecard
Based on California data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$68,730 / year median in California
-1% projected decline
Job Description
Front Office Manager Inn At The Pier Pismo Beach, Curio Collection by Hilton Pismo Beach, CA Job Details $70,304
- $75,000 a year 11 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance Employee discount Qualifications Computer operation Managing hospitality teams Windows High school diploma or GED Supervising experience Office management Full Job Description Join our team as a Front Office Manager at Inn at the Pier!
Salary:
$70,304- $75,000
Your Role:
In the role of Front Office Manager, you'll be key in delivering a seamless guest experience and overseeing the Front Office operations. Some of your responsibilities will include: Lead the Front Office team with a focus on attentiveness, friendliness, and efficiency, ensuring exceptional service throughout guests' stays. Handle all guest requests, problems, and complaints with professionalism and follow up to guarantee satisfaction. Hire, train, coach, and motivate team members while managing performance. Maximize room revenue and occupancy by analyzing daily reports, monitoring rate efficiency, and overseeing credit reports. Ensure that no-show revenue is maximized through consistent and accurate billing. Work closely with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, etc. Supervise Front Office functions, ensuring accuracy in reporting and meeting all end-of-month deadlines. Manage payroll, scheduling, and ensure proper cash handling at the Front Desk. Oversee the reservation process, ensuring courtesy and effective upselling techniques are maintained. Maintain and monitor key control systems and ensure the cleanliness of the lobby and public spaces. Participate in required M.O.D. and Night Audit coverage as scheduled. Other duties as assigned.What We're Looking For:
At least 2+ years progressive experience hotel front office operations. Previous supervisory experience required. A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred. Must be proficient with Windows operating systems. Flexible availability.What We'll Do For You:
Health Benefits- Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members) Holidays & Paid Time Off
- Take time to relax and recharge. (For eligible team members) 401(k) Retirement Plan
- Secure your future with our generous company match. Education Program
- Further your career with our tuition reimbursement program. Hotel Travel Discounts
- Explore the world with special rates. Daily Pay
- Access your earnings when you need them.